Joe Machens Chrysler Dodge Jeep Ram

I needed a “mom” vehicle and was treated like a princess. I got top dollar for my trade in and the dealer was very patient with me as I navigated through what I was looking for! I felt no pressure to buy. I was offered extended warranties but never any pressure to add anything. It was a whole day ordeal but they were busy. I left with a great family vehicle and I am very happy with my experience. I will use them again.

Worst experience ever dealing with a dealership. Lied to from the get go, took the car to bank, approved for entire amount, took it by a shop to get a look over and they found the oil filter housing was leaking & flex pipes for exhaust were going to have to be replaced SOON. Went back to dealership with estimate sheet of almost $1,000 and told them I'd take the vehicle if they took the $990 ($18,990) off the price & fix the issues. Salesman went to service department and came back with " we can't just take money off of a car that doesn't belong to us" (car was from another one of their lots) and "they would fix the issues". So I went ahead and purchased the vehicle believing they would stand by their word. This was August 5th. Car was to be done by August 8th, due to my vehicle had been totaled in an accident and I needed to get the rental returned. They called and told me the repairs had been made & "yay us" they found a wheel bearing bad and it would be $1,500!" I informed them I wasn't paying $1,500 to have one wheel bearing replaced and was it gold plated? Response was "they were eating the cost". Fast forward to Monday when I went to pick my car up, they refused to give me ANY paperwork showing simply what had been done & mileage when it was done. Told me "it'll be on your Carfax". So after I asked for the 2nd key to the car they told me it was at the other lot they pulled it from, and "would be sent out with my title". On August 10th I had a hard inquiry on my credit from said dealership, which I told them NOT to run as I was already approved thru my bank. So on August 11th I went to the shop I had it looked at prior to purchasing and hd them check if the repairs had actually been made since, the oil filter housing had been changed but not the flex pipes. I then went to the dealership and asked for the GM, was told it was his day off and spoke to Josh. I voiced my frustrations to him and was assured it would be done, they would have to order the parts & they would get my 2nd key sent down and he would print me out paperwork I had wanted to show repair work. I asked if he would let me know when the parts came in & please schedule me an appointment and I would wait with my car. Well, the parts came in, they wanted me to leave my car all day. I found another place to have them put on, why would I want a place that supposedly already fixed it, work on my vehicle???!!! This was the FIRST and LAST time I EVER buy from ANY McLarty Group owned dealership!!

Service department was rude and absolutely awful. My truck set there for 2 days when I finally had to just go take it back and try to drive it the 31/2 hour drive to get it home. Luckily made it home with it. I will never buy or have a vehicle worked on there again!