Sakelaris Chrysler Dodge Jeep RAM

Car sustained damage in a MVC and was taken here to repair the drive train. Now 6 months, multiple visits and untold phone calls later, car squeaks with every bump. On visits we are told the had to order parts and on phone calls, we get switched to voicemail, hung up on, or put on prolonged hold and nobody comes back. We confronted the service manager who said he was new and was going to get the job done. Based on that, we took the car back yet again, was told it would be ready at 5:30 that evening. We were given a loaner that was dirty and smelled of tobacco. When we inquired to see if car was ready, we were told they wouldn't be starting on the car for a couple of days. Subsequent calls went to voicemail.

Stuart was awesome he didn't push but helped all he could as a result I now have a new truck

After having a headliner fall I notified service department and and instructed to bring vehicle in for service At scheduled appt for service was told by service writer that parts has to be ordered and would take about a week After 2 weeks I called service dept only to learn that parts still had not come in Another 2 weeks with no response from service a againcalled and was told a seat belt part had arrived but not the headliner as it was still in order Again about 3 weeks later I received a email from the car salesman (John Sutton) I had purchssed the vehicle from about a future follow up routine service. I the responded to him about this continuing problem of 6 weeks. The same day I emailed the salesman back I received notice from him that part for headliner had never been ordered and he had just been assured it would be resolved. Approx a week later the part came in and I was scheduled for service at 8:00 ton8:30 On 12/1/16 at service writers request as he said this would be best see for them and let them know I would Be waiting in vehicle When I showed up for appt on 12/1/16 I was asked if I was waiting and I said yes, was told they would Try and work it it, I questioned, don't I have an appt? At that time I went directly to salesman and it took his actions s to get this vehicle into shop for scheduled appt The entire experience was an absolute badnone