Carlock Chrysler Dodge Jeep RAM

I purchased a camaro last May that had only one key. I was promised another, and several calls and excuses later, I told to come today November 10. Waited 2 hours still no key, management wouldn’t even take the time to see me. They had a service employee tell me they would take care of it. I’ll get my own key and shop elsewhere in the future. This is my 3rd and last vehicle I’ll purchase from Carlock

This past Tuesday I took my 2018 Ram 1500 Limited in for recall and warranty work, along with work I WAS GOING TO PAY for. I marked a CV joint that I was going to PAY to have removed and the service manager took offense and said I was calling him a lair for doing that. I was then told to leave the property and don't come back I spoke with the General manger 8/16/19 and was told I was to leave the property. He believed every word the service manager said regardless of the fact he was not present

I took my Jeep in on Friday morning (4/5/19) and picked it up on Tuesday afternoon (4/9/19). On Wednesday morning I opened my glove box to find a RAT approximately 6 inches long plus however long his tail was. Had a friend search for the rodent. Took it to a Carwash to wash out the engine bay to make sure it wasn’t in there. Took off the engine cover to find a recent rats nest being built. It chewed part of the foam from the engine cover and another part of foam near the engine as well as napkins form the glove box. My car did not have a rat before it went to the dealership. However, they are unwilling to replace the engine cover, have my car detailed or admit it came from their dealership. I understand it’s hard to say it came from their but it is the only place my Jeep has sat long enough for a rat to get in and build a nest. The management is kind, but I will never feel comfortable leaving my car to be worked on at this dealership again.