Dodge, Jeep and Chrysler
New Car Dealership in Jackson, MS
Overall Rating
3.6/5
Read dealer reviews
We are proud and honored to now be a part of the community here in Jackson, MS. Our owner, Mac Haik, was born and raised in Mississippi, and is very excited to bring the Great Mac Haik Feeling to his home state. The Mac Haik name has been a mainstay in Texas as the place to buy your next new or used vehicle. Our group includes 15 new car franchises, and we pride ourselves in providing exceptional customer service and great prices. Mac has never sold a dealership since he bought our first store in 1982. Which means you can be assured that you will be dealing with the same great service for generations to come, just like they do in Texas!
Jackson Mac Haik Chrysler Dodge Jeep Ram's service reps and mechanics are Dodge trained and utilize the latest cutting edge technology to keep your car running smoothly.
Jackson Mac Haik Chrysler Dodge Jeep Ram Reviews
Overall Rating
3.6/5
19 out of 28 people recommended this dealer
Overall Facilities:
2.5/5
Worst experience ever!!!!
Reviewed by Olivia
in Jackson MS
October 02, 2020
Worst car buying experience EVER!!!! If you are looking for a sign this is it! DO NOT get a vehicle from here! Completely ruined my first Jeep experience for me! If you get a new car from here CHECK IT and make sure it doesn’t have paint defects, chips, bubbles etc because mine did!!!!!! They will refuse to give you a loaner and gave us the complete run around on getting a rental car while we had to wait on them to fix our brand new Jeep cherokee so we were out a ride for almost a complete week with a 1 year old little boy we needed to get around and management didn’t care AT ALLLL! FINALLY was able to get a rental car and I feel like I’m going to have to wait forever and fight tooth and nail just to get them to reimburse me for it. I feel like my salesman really was trying and did care/ feel bad about the situation but horrible management prevented good customer service and I STILL have not received a call back from the manager, Steven Harmon, even though I left him several voicemails and a message with the girl who answered the phone. He didn’t even come speak to me or apologize or ANYTHING when I picked my vehicle up finally today and I KNOW he saw me just flat out DOES NOT CARE! I also find it funny they are reselling my now used Charger for right near the price I got it brand new from Blackburn dodge in Vicksburg AND they are charging $322 for “dealer installed” tint that was already on there when I traded it in and I didn’t even pay that much to have it done in the first place. Guess that’s a dealership thing ¿¿¿. Go to literally ANY other dealership!!!!!!!!!!!!!!! Oh and since it was brand new it was supposed to get detailed as well as the paint fixed. When I got it back there was dirt and dust everywhere! Definitely doesn’t look detailed to me. Really wanted to be excited about this car and it just feels like a complete mistake even getting the Jeep now.
All was good until...
Reviewed by MJ CAMPBELL
in Star MS.
June 07, 2020
Bought a Ford Focus SEL yesterday. THERE WAS HARDLY ANY FLAWS IN THE PAINT WHEN WE ORIGINALLY LOOKED AT THE CAR. NOW THERE IS A BIG SCRAPE COVERED WITH WHAT LOOKS TO BE WHITEOUT, ON THE REAR FENDER ON THE PASSENGER SIDE. WHOEVER TOOK IT TO DETAIL IT AND OR PUT FUEL IN IT WHILE WE WERE SIGNING PAPERWORK.
THAT TOOK 45 MINUTES.. NOW I KNOW WHY!!!!! IT DOESN'T TAKE 45 MINUTES TO PUT GAS, WASH IT, AND PUT MATS DOWN.
WE DROVE IT STRAIGHT HOME, AND IT'S BEEN IN THE DRIVEWAY SINCE. UP UNTIL WE WALKED OUT TO TAKE PHOTOGRAPHS FOR INSURANCE PURPOSES, WE DIDN'T SEE THIS.
THIS PAINT WAS NEAR PERFECT WHEN WE PICKED THIS CAR OFF THE LOT. AND NOW IT LOOKS LIKE SOMEONE TOOK WHITEOUT TO COVER UP THEIR **** UP!!!!
NO ONLY THAT WE WERE OVERCHARGED 300$ ON THE FINAL PAPERWORK FOR THE PRICE OF THE CAR! THAT WAS NOT LISTED PRICE.
I THOUGHT I COULD AT LEAST GET A SALESMAN WHO WAS HONEST, AND I THOUGHT WE HAD. NOW, I'M DISAPPOINTED.
IT'S SAD WHEN YOU PURCHASE A CAR IN HONESTY AND JOY AND FIND SOMEONE DIDN'T CARE ENOUGH TO TELL YOU THE TRUTH.
AND THE FINANCE MANAGER... "IT'S NOT YOUR CAR UNTIL THE CHECK CLEARS" RUDE AS CAN BE!!!
AND TO THINK, I WAS HONESTLY THINKING ABOUT GOING BACK AND PURCHASING A JEEP. NOPE.
untrustworthy and unprofessional
Reviewed by Nick
in Flowood, MS
October 18, 2019
When we arrived at Mac Haik in Jackson the store was open but all of the sales people were in a meeting. We had to wait 30 minutes prior to even seeing a sales person. The sales person, Joe Ward, eventually came out of his meeting and declared himself the “greatest sales person in the nation”. We purchased a vehicle from Mac Haik but it only had a valet key. We negotiated keys in the sale.
When we were filling out paper work Mac Haik added an additional $900 for a GPS locating service that was never mentioned in the sale. We fortunately caught it while signing paperwork and had it removed. I didn’t get the name of the man with the closing papers but he was extremely aggressive about extended warranties even after we declined.
I called Joe Ward about the keys and he said he’d call me right back and never did. My wife was able to talk to the GM Keith Sistrunk who verbally agreed to another key. This whole process took about 3 weeks of call dodging and getting no reaction until we mentioned in a voice mail about wanting to talk to legal.
We were quickly called back after that. In the end we ended up with one key, even though we were promised two, and a major distaste for the whole car buying experience. I will not buy from Mac Haik again and I’ll be sure to inform my peers to avoid it as well
