Mac Haik Flowood in Flowood including address, phone, dealer reviews, directions, a map, inventory and more

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4000 Lakeland Dr
Flowood, MS 39232

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Sales: 601-499-4035

Used Cars: 888-543-4156

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 2:30pm

Reviews of Mac Haik Flowood

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

540 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Failure on all accounts

Reviewed by Josh in FL from panhandle FLJanuary 10, 2021

When it comes to the vehicle I am looking for, I am basically looking for a needle in a hay stack. Therefore I am resigned to go to great lengths to find what I want. This dealership according to listing has what I was looking for. Yestereday I spoke to Terrance, of which I inquired about said vehicle, and I was told that he would get back to me. He aluded that the vehicle was there, and that he would contact me in the morning. He did not. Not wanting to let a vehicle i want to slip through my fingers, I resigned myself to Driving the 4.5 hours to the dealership from florida. This morning I drove for 2 hours and contacted the dealership again, this time speaking to Cody. I was told i would be provided with pictures of said vehicle, so I continued my drive. Upon arriving, I was greeted by a sales person. I inquired about the vehicle upon arriving, of which the sales individual floundered and questioned if the vehicle was even there. Upon investigation, I was informed that the Truck was not there, and was being serviced and it was unclear if it was still at the shop, or if it was being held at an annex before returning to the lot. He asked me who I had initially contacted and indicated I spoke to Terrance first. I was told I had to deal with Terrance, even though this individual didnt return my call, nor did he respond to the calls of the sales individual. I informed him i was not interested in dealing with the salesman, for who wants to work with an individual that will not return calls, or be straight with their customers. I still was inquiring about the truck, and was still trying to see it regardless of its status, especially if it was at an annex and could be seen. The sales person did finally locate it, and indicated that it could not be seen. He was still trying to contact Terrence of whom I now am not interested in talking to, and would have flat out refused to deal with in the event I was able to see the truck and decide to purchase. But as I said, apparently it was unavailable to be seen. At that point I am done with the situation, and resigned to just leave, and I indicated that to the salesman. As I walked out and the reality of my resolve to leave became apparent, the salesman offered to take me to the vehicle I was just told was unavailable to be seen. I decided to leave regardless. I had financing in my pocket, a trade in vehicle, and a significant amount of cash to put down for the vehicle. Ive been disregarded by sales men in past but this was egregious. Beware in dealing with this dealership.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Mac Haik Chrysler Dodge Jeep Ram Flowood. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Jon Moody |GM| jmoody@machaikms.com

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Quality service

Reviewed by Robby from Flowood, MSAugust 06, 2019

I enjoyed the quality oil change and tire rotation that I received at Mac Haik of Flowood. My service advisor, Victoria Campbell, did an excellent job while I was there.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. We will pass your feedback along to the team! Best, The Mac Haik Flowood Team

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Great service, nice people

Reviewed by Devyn from Flowood, MSAugust 06, 2019

The service was very quick and everyone was very nice. The waiting area was very quiet and welcoming. The customer service was great

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Devyn, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we're ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, The Mac Haik Flowood Team

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Mac Haik Flowood

The Mac Haik organization is extremely excited to announce the opening of Mac Haik Flowood Chrysler Dodge Jeep Ram formerly Howard Wilson. The Wilson family has been an integral part of the Jackson Metro community since it opened its doors in 1979 and
Mac Haik is ready to do our best to pick up where they left off. We cannot thank them enough for this phenomenal opportunity and for their service to the community over the last 37 years.

Mac Haik is a Mississippi native with strong ties to the state. The dealer group is family oriented organization that works hard to feed and support the communities where our stores are located.

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