Apple Chrysler Dodge Jeep Ram of Shakopee in Shakopee including address, phone, dealer reviews, directions, a map, inventory and more

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1684 Weston Ct
Shakopee, MN 55379

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Sales: 888-793-4188

Used Cars: 888-795-7463

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 3:00pm

Reviews of Apple Chrysler Dodge Jeep Ram of Shakopee

Overall Rating:

3.8 (out of 5)

73% recommend this dealer

22 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I felt no pressure in purchasing a vehicle.

Reviewed by greg mehlbrechMay 03, 2022

I felt no pressure in purchasing a vehicle. Paul was great to work with and made every effort into making the vehicle buying process as smooth as possible. I would recommend coming here again for my next purchase. Luke did great with explaining the papers I was signing and took the time to make sure I understood everything. Paul even went out of his way to put in more gas at no cost for me for my ride home which was several hours away. He even called me the next to ask my how my trip went and if I had any more questions. Great salesmanship! He made me feel great with my purchase.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Poor customer service and communication

Reviewed by KC from Shakopee, MNFebruary 25, 2022

Had my vehicle towed to the dealership on Wednesday. I had an appointment for my vehicle to be repaired Thursday. I was told it would be done Thursday. I called Thursday at 6:15pm since I had not heard from anyone and the service department was already closed. The lady that answered the phone said there were no notes on my vehicle. I called back Friday morning at 7:30am and the lady that answered the phone had no information on my vehicle. When I asked her if I could talk to someone that knows what is going on with my vehicle so became defensive and rude. Told me she would email my service manager. I waited 2 hours and when I did not hear from anyone I called again. This time they transferred me to someone's voicemail, and I had to leave a message. When I finally got a call back, they said my service manager was off for the day and he wanted to know what I needed repaired on my car. So, they had not even started the repairs nor had my service manager even communicated what was going on to anyone else knowing he was going to be off on Friday. When I tried to explain what repairs, I needed done and the frustration of not hearing from anyone when I had an appointment for the car to be repaired the day before he became rude and defensive and accused me of screaming in the phone. I did not even yell much less scream. When I asked to speak to someone above him, he said there was no one else to speak to. They were off for the day. Poor communication. Poor customer service. Would not recommend this place for service of your vehicle.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Shayne G.

Reviewed by William Marx from Savage, MnAugust 17, 2021

Car salesman with Shayne G. very polite and very knowledgeable very willing to help. All in all this dealership is fantastic. The trade-in was more than expected. 👍

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi William, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Apple Chrysler Dodge Jeep Ram of Shakopee

Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork integrity and excellence. Together we will set and continually improve sales service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers' and employees' expectations and maintain their loyalty for a lifetime.

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