Forest Lake Chrysler Dodge Jeep & Ram

We purchased a new 2022 Grand Cherokee Limited L from Forest Lake Jeep. We were very pleased with the initial buying experience on a Saturday working with Beau in Sales and Anthony the finance person and I would easily have given the dealership a five-star review. Everything after the day we purchased the vehicle went downhill from there. We needed some additional services completed including splash guards, protective film, rust proofing, etc. that were supposed to be scheduled the following Monday. There was no communication from the dealership following multiple attempts to just understand what the plan was for getting this work done. Our salesperson tried to help, but others failed to follow through. When we finally got a schedule for the work (thanks to our sales person), they failed to complete all that was due when I arrived to pick it up. There was a lot of finger pointing at this point by Gabe and Roger. I was going to wait until the work was done as they said they could complete it fairly quickly. Well, 30 minutes later they came and told me they didn’t have the parts they thought, and they weren’t able to do any of the work. The car sat in the service bay for 30 minutes with nothing being done. On top of this, I was told things that I later found out were not true. The list of issues goes much deeper, but I am not going to go into all the details. I have given multiple levels of management every opportunity to respond and address my issues, but they ignored my requests. This, unfortunately, has led me to share my experiences with others.

This dealership has sucked at each aspect of the buying experience. From having the vehicle ready after driving 6 hours to get it. Vehicle was in shop first 2 months of ownership no accountability or help from them. Did not pay off trade in a timely fashion so got 4 dings on my credit. Now just got a letter from state saying I owe 2,000 in taxes out of pocket because they did not do it right with the lease! Complete neglect on all aspects of this vehicle purchase and ownership. DO NOT BUY HERE!!!!!!

Bought a Ram Eco diesel 1500, Alana was the sales woman Edit: 5/10/2022 4th visit I brought my truck in because the front left side is sitting lower than the right side , I receive a message that front left airbag was bad and needs to be replaced , estimate of around 1000$ , shortly after I get a phone call from a sales team member asking me if I’d like to just trade the truck in because it looks like this truck is going to nickle and dime me to death. Wow , thanks , 3 months after buying …. So whatever , I agree to just get the front bag replaced ** as you can see in the pictures , well after it was done I picked the vehicle up and on the slip it says Replaced Rear Airbag , ???? And the truck is sitting exactly the same way as it was. So I text back talking to Lexi asking why was the rear replaced when clearly it was stated that the front was low…. And got some run around answers and I was asked again if I could bring the truck back in to get looked at??? I asked to speak with a manager and never received a call back until 2 weeks later when I finally called up there. Spoke with the so called service manager lol and he tried to sell me on more BS on why the rear was replaced, said will get back to me. Any ways I didn’t agree on the rear being replaced and I demanded a refund and my part back , which Michael refused and offered to look at my truck again free of charge lol like really? They changed something I never agreed to and told me they will not give my part back or refund me . Absolutely worst experience I’ve ever seen from someone who is supposed to be a manager. After MULTIPLE VISITS with these scam artists , and excuses from Michael the service manager. Will never buy or service at this place ever .