K&M Wayland Chrysler Dodge Jeep Ram

Customer beware. Horrible service. I brought my Jeep Liberty in to have they find out what was draining my new battery. After 1 week with no call, I called the Service Department to learn that they did not look at my Jeep because the electrical technician was out on surgery. After another week with no call, I called to learn that all they did was jump my battery and checked to see if the battery could hold a charge (of course it can, its a new battery). Apparently, no other technician except the electrical technician is capable of connecting jumper cables, charging the battery, and operating a battery checker. Additionally, they did not check any wires for a shortage, which is what I needed them to do. They charged me $70 to basically jump my battery. The Service Manager made excuses and did not try to retain a first-time customer (definitely, not a repeat customer). The General Manager did not return a phone call request. This dealership is not interested in making and retaining customers. They are interested in collect money for poor service.

Friendly, professional, and no nonsense dealership. We got an excellent deal on the car we purchased, and they worked with is to make it happen, considering we are from Texas. We would definitely buy here again. Check them out.

I was in the market for a new Dodge Durango. I called and inquired about a couple dodge durangos I saw on the car buying websites. I was connected with Tom Antcliff and immediately we hit it off. He was open and honest about all the vehicles I was inquiring about and narrowed my search down to 2 vehicles that had all the options I wanted. I showed up 45mins before they closed and took the perspective vehicle for a test drive. I fell in love with it but wasn't sure on all the new features (lane departure, active cruise control, blind spot warning) so I asked if i could take it for the weekend. Without any hesitation they granted my wish. Sorry Jeremy...lol 😄 By the end of the weekend I knew I wanted to buy the truck. Tom and I worked on the details of deal via text and phone calls and made the final process super easy!! I can't thank you enough for that. When I left the dealership that day my truck was fully detailed with a full tank of gas!! We had trouble with the Sirius radio which was no fault of their's. But Tom worked hard and sat on the phone with Sirius for 2 hours to get it all straighten out on Sirius' end. I would totally reccomend this dealership again. The staff there are all super friendly, and their prices are awesome as well!! Thank you again Tom!! I love Doris (the dodge) more than my old truck Donna!!😄😂😁