LaFontaine Chrysler Dodge Jeep Ram of Walled Lake in Walled Lake including address, phone, dealer reviews, directions, a map, inventory and more

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1111 S Commerce Rd
Walled Lake, MI 48390

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Reviews of LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

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Overall Rating:

4.9 (out of 5)

395 out of 405 people said they would recommend this dealer

1 (out of 5)

Worst dealer experience-WARNING!

Reviewed by Sadier Hena in Novi, MichiganDecember 19, 2020

ATTENTION TO ALL CURRENT AND FUTURE CUSOMTERS: Do not fall for this car dealership scam. This is my second and last lease from this dealer. The sale process went smoothly but once the sale is completed, then you will not matter as a customer anymore. The sale rep, Cameron Hussey, would never return my calls and emails anymore. Also, the general manager Jose Zeigler is encouraging this business practice. After I returned my first lease vehicle, I received a bill from U.S. bank after one month requesting me to pay $400 disposition fee. I never paid this disposition fee for any of my previous GM leases, once you lease another vehicle from the same maker, this disposition fee is waived. I complained this time directly to the general manager Joe Zeigler. His response was that for my second lease, we had to go through Chrysler capital for a better rate. Therefore, I have to pay the disposition fee to U.S. Bank. It was the dealer’s decision to use a different financial institute. No one at the dealer has ever mentioned to me that I would have to pay the disposition fee to U.S. bank. What is my incentive to lease again from this dealer, if the disposition fee is not waived? It was a big mistake that I have switched from GM to Chrysler dealers in the first place. I never had to pay this disposition fee when I leased a new vehicle from GM dealers. I am going to leave negative reviews to this dealership on all social media platforms. I will escalate this directly to FCA- they should be aware of their dealers business conduct. Meanwhile, I will file a claim with the district court clerk for a case up to $600. I do not mind losing more capital than the disposition fee of $400 but I am not letting this dealer getting away with scamming honest tax payers. I won’t do business with this place ever again, and neither should you. Take this as your WARNING!

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

the worst bought a equinox ,and only put 3500 mile

Reviewed by roger jagosz in redford miOctober 05, 2020

bought a 2011 equinox only 65000 miles ,i have put 3500 miles in 15 months ,,the trans just blew ,,,,i told them there was a noise ,they said it was tires,i was a mech, for 23 years,been chasing the noise sence,new tires ,wheels bearings, it was the trans the hole time,,

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Great sales man

Reviewed by Rich in ClarkstonJune 23, 2017

Working with sarge to find the perfect deal was awesome

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

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