1790 Maplelawn
Troy, MI 48084

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Sales: 947-447-3097

Used Cars: 947-447-3097

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Suburban Chrysler Dodge Jeep RAM of Troy

Overall Rating:

4.5 (out of 5)

94% recommend this dealer

2103 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I love this dealership because of Chicken!

Reviewed by Thitima.haloDecember 01, 2025

I love this dealership because of Chicken! This dog made my day perfect. I love her

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your kind words about Chicken! We're happy to hear she made your experience wonderful, and we look forward to seeing you again down the road.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

It was an easy process up until I got there in person it

Reviewed by Cecilia November 17, 2025

It was an easy process up until I got there in person it was easy talking to Adam through text message and he was able to get the exact Jeep I wanted 2025 Grand Jeep Cherokee Black edition with the panoramic roof it took a little bit longer when I got there than I expected but overall the entire process was very easy

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi Cecilia, congratulations on your 2025 Jeep Grand Cherokee Black Edition! We're glad Adam made your process smooth at Suburban Chrysler Dodge Jeep Ram of Troy. We apologize for any delays when you arrived, but we're happy everything worked out. Safe travels!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Definitely my last time using this dealership for

Reviewed by JeepersNovember 10, 2025

Definitely my last time using this dealership for purchasing a car. Many issues both times. I've gotten 2 cars here

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

We're disappointed to hear about your experiences and appreciate your loyalty in purchasing two cars from us. It's upsetting that we've let you down on multiple occasions. We'd like the chance to make things right and discuss any specific issues you may have had. Please don't hesitate to contact me so we can address your concerns properly. Thank you, Elliot Ryan - General Sales Manager - elliotryan@lithia.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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