Bill Marsh Traverse City in Traverse City including address, phone, dealer reviews, directions, a map, inventory and more

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1615 S Garfield Ave
Traverse City, MI 49686

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Sales: 231-668-9547

Used Cars: 231-642-9243

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 12:00pm

Reviews of Bill Marsh Traverse City

Overall Rating:

4.5 (out of 5)

85% recommend this dealer

82 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Service lacking after the sale

Reviewed by Don from Interlochen MIJuly 28, 2022

Service after the sale, isn't. Waiting on my 2022 Ram to be fixed. It has been a week. Supposedly it has been finishing up for two days.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Don, Thank you for taking the time to send your review. We apologize your experience has fallen short of what we expect at Bill Marsh. It is never our intention to not meet or exceed our guest’s expectations. It is never our goal to have an unsatisfied customer. We take all feedback seriously and our t eam is always available for solution-focused discussions and to provide ongoing support to our customers. Thank you again for your feedback. – Bob R

Overall Facilities 2

Customer Service 2

Buying Process 5

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

zipfox@acegroup.cc

Reviewed by David R. Fox from Mesick, MIJuly 08, 2022

Repairs to the Air Conditioner Clutch were done as quoted, timely, and are working now.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Horrible customer service at Bill Marsh go to Wats

Reviewed by Tony from Interlochen mi.June 29, 2022

Your customer service is horrible.when you buy a new $53000 truck you think when there is warranty work that needs to be done you would get a truck.only thing they told me is I can rent a car or they could shuttle me .I spent $65000 with Marsh this year.i guess they don't care about new customers so because of this I will never shop at Bill Marsh again.i will be going back to Watson like I should of done from the start and will let all my friends know

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Tony, Thank you for taking the time to send your review. We apologize your experience has fallen short of what we expect at Bill Marsh. It is never our intention to not meet or exceed our guest’s expectations. It is never our goal to have an unsatisfied customer. We take all feedback seriously and our team is always available for solution-focused discussions and to provide ongoing support to our customers. Thank you again for your feedback. We will share this with our team and it will be used to make us better. – Bob R

Overall Facilities 3

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

About Bill Marsh Traverse City

Shopping for a new or used car has never been easier than at Bill Marsh Auto in Traverse City Michigan. Find hundreds of cars trucks SUVs and minivan all clearly marked with one low price.

Ready to buy? Get a price quote before visiting the dealership.

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