1615 S Garfield Ave
Traverse City, MI 49686

Get Directions

Sales: 231-668-9547

Used Cars: 231-642-9243

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 12:00pm

Reviews of Bill Marsh Traverse City

Overall Rating:

4.2 (out of 5)

85% recommend this dealer

95 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I would highly recommend Jeff Baja to anyone purchasing a

Reviewed by Scott Z.February 21, 2024

I would highly recommend Jeff Baja to anyone purchasing a vehicle. He was accommodating and made the process effortless.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi Scott ! Thank you for your great review! We agree, Jeff does a great job and we are glad to have him on the team. We will share this feedback with him. He will be happy to hear it. Thank you for your business too! We appreciate it. Enjoy your new vehicle! – Tina C.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

We scheduled our appointment two weeks in advance so we

Reviewed by coreyFebruary 18, 2024

We scheduled our appointment two weeks in advance so we could make sure we told our clients we were limited that day. Brake and Alignment Plus suggested we take it to you because you could diagnose it better and have access to dealer parts. We dropped it off at 8 am and expressed we needed it back by the end of the day. At 3:45 pm we called to see the progress, only to be told it hasn’t been looked at and they’ll get to it tomorrow. We went back and picked it up without service being provided. There were people we couldn’t take to addiction treatment services because our vehicle was sitting at Bill Marsh GMC all day. It’s not fair of me to have high expectations but a call to switch days or even say “we don’t want to look at it” or “we don’t know how” would have saved a lot of valuable time. Very disappointed.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Corey, we regret to hear that your recent experience was anything less than exceptional. We'd like the opportunity to turn your experience around. Please reach out to us at (231) 668-9159 at your earliest convenience to discuss how we can turn this experience into a positive one.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I stopped by on a Thursday afternoon for advise about

Reviewed by janelp123February 01, 2024

I stopped by on a Thursday afternoon for advise about what I should do. I had an appointment on Monday for an oil change and tire rotation but found out I needed to go out of town on Saturday and my percentage of oil was at 2. I figured they would top my oil off or change my oil and have me come back for the tire rotation. Jaron Larson my service advisor checked his schedule and said they would be able to do both right now. I was so relieved. I've always had better than expected service from this dealership.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Bill Marsh Traverse City

Shopping for a new or used car has never been easier than at Bill Marsh Auto in Traverse City Michigan. Find hundreds of cars trucks SUVs and minivan all clearly marked with one low price.

Ready to buy? Get a price quote before visiting the dealership.

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