Sterling Heights Chrysler Dodge Jeep RAM

My salesman Chris was awesome. He was very patient and knowledgeable. He walked me through all of my options and made sure I got the best deal possible.

I worked with Bill Reed to lease my truck. I can not recommend him enough. Took the time to listen to what I wanted, did not pressure me at all, and got me exactly what I was looking for. There was one small issue, not Bill's fault at all, but he went way out of his way to solve it for me. This was the fifth or sixth time leasing through Bill. He is the best salesperson I have ever worked with. If you need a Dodge vehicle, I highly recommend "The Bill Reed Experience".

If I could give zero stars, I would. I bought my Jeep (new lease) in April and had to bring it back within a week because of multiple warning lights going off . They kept my Jeep for two months with almost no updates. Calling their service department is pointless, the phones just ring and ring , and when you finally get through, you’re met with zero urgency, zero sympathy, and zero accountability. When I finally got my Jeep back after the two month's, it was worse than when I dropped it off. The center around the shifter wasn’t put back correctly, the door trim was cracked, the new shifter was gouged, the carpet wasn’t installed properly, a piece near the charging port was missing, the console was misaligned, and there was cleaning residue all over the door speaker. I had to bring it back AGAIN! They kept it for ANOTHER MONTH, only to find the carpet still messed up and the cracked trim lazily “fixed” by painting over it with what looks like black rubber once I finally got it back in my possession. I was told to basically deal with it at that point. Icing on the cake…the assistant manager said he would call me and help with getting reimbursed for my months of not having it. Spoiler alert - he never called me. You’re a MANAGER!!! The complete lack of communication, quality control, and respect for customers’ time is disrespectful. This dealership’s service is absolutely unacceptable. From the phones to the repairs, there is no care and no accountability. I would not trust them with even the simplest service such as replacing my wiper blades…. Avoid this place at all costs!!