Dodge, Jeep and Chrysler
New Car Dealership in Sterling Heights, MI
Overall Rating
4.5/5
Read dealer reviews
Sterling Heights Dodge Chrysler Jeep has been serving Michigan and beyond for over 53 years! Dedicated professionals to serve all of your automotive needs. Always keeping the customer's satisfaction first, we build a relationship with our customers, not just a sale. We can help you with all of your transportation needs. call us today at (586) 939-3900.
Our certified mechanics know how to keep your new Dodge, Jeep or Chrysler fine tuned and safe. So if you are in Sterling Heights or the surrounding area, check out Sterling Heights Chrysler Dodge Jeep RAM!
Sterling Heights Chrysler Dodge Jeep RAM Reviews
Overall Rating
4.5/5
113 out of 128 people recommended this dealer
Overall Facilities:
3.3/5
Horrible Customer Service
Reviewed by Nick Miskanis
in Troy
October 02, 2020
I had a horrible experience with the used side of this dealership. My daughter who has been saving all of her money for her first car found a used Honda at this dealership. We test drove it and she really liked it. Car fax looked good and Kevin Derby ensured it was a good safe car and since he has kids of his own would never want to sell something that didn't drive safely. We asked about getting the car locks fixed and was told we could split it and they would take care of it. After a week or so owning the car we called to see when the parts would be in. They hadn't been ordered and it was going to take weeks to get. This is weird because I could get the parts at O'Reiley's. Then about a week ago, after having the car for about 1 month, it doesn't start. I contact Kevin and he tells me to go to an Auto shop. This was not their issue. I have called and emailed and no response from the dealer. My wife called and said she was interested in buying a car and within minutes she received a call back. This is horrible customer service. Even if they wouldn't help fix the car, a call back would have been nice. I would never purchase another car from this dealer and would advise everyone to avoid them. Now I have to get work done on a car that we have had for a month that my daughter put all of her money into and was inspected by their certified auto shop. Thanks for nothing.
Poor communication. Doesnt reply to cars dot com
Reviewed by Robwashere
in Lansing, MI
September 24, 2019
Wanted to buy a Hellcat challenger located at their dealership. Reached out 3 times over 10 days thru cars dotcom website. Still have not had anyone reach out and make contact from the dealership.
Buyer
Reviewed by PatH
in Fraser, MI
June 10, 2018
Marty, salesman, is very professional and honest. He has held true to everything that he said he would do. I have no complaints with this dealership. If you are looking for a dependable used car, I highly recommend Marty. In today's society, this type of service is not the norm.
