LaFontaine Chrysler Jeep Dodge RAM of Saline in Saline including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

900 W Michigan Ave
Saline, MI 48176

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of LaFontaine Chrysler Jeep Dodge RAM of Saline

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

150 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Do not buy here!!!!

Reviewed by Jacob Morris from Saline, MIMarch 26, 2021

DO NOT BUY A VEHICLE HERE!!!! This place will mislead you every step of the way. I’ve bought two Jeep’s from this, if mistake going back a year later for another. These are the issues I’ve had with them and their horrible customer service in less than a year: 1. After bringing my 2017 Jeep Grand Cherokee home I noticed bubbling/corrosion in the paint on the hood. Did not notice it on the test drive. They originally told me nothing they can do about it. After speaking to the manager I mentioned to him this vehicle is still under Chrysler warranty. Still waiting after three weeks to hear back if I will be getting a new hood. Should’ve taken care of me without me having to fight tooth and nail and do my own research about the warranty. Still no guarantee I will get it replaced under warranty. 2. 2 months after buying the 2017 grand Cherokee I noticed the antifreeze level going down substantially in reservoir. Went to a shop and was quoted $900 water pump repair. The Lafontaine manager said they would only cover engine related issues after purchase, not sure how this was not an engine component and they could help me two months after spending over 20k on the Jeep. Zero help on this issue. After replacing water pump still have the level going from max to min in less than a month but can’t find the leak anywhere and no drops on driveway. 3. Took the 2016 vehicle into the service department after having some headlight issues after changing the lightbulb. Was quoted $800 for a new headlight module manifold. Repeatedly asked them to check the light bulb if it was loose but they wouldn’t even do that for me and insisted that wasn’t it. After finally reaching with my big arm I was able to tighten the bulb and found out it indeed was loose. Basically would’ve spent near a grand for nothing. 4. Was sold a tire and rim protection plan for the 2017 grand Cherokee. Was told if any issues with the tire at all I could come in and get a new tire. It sounded nice so I went with it. After exactly 5 months of having the vehicle I got a nail in the tire and took it in. The service department said the other 3 tires were good, but the tread on this tire was below the 3/32nd thread level to get me a new tire. Had no idea about this before and wasn’t told about this upon being sold the plan. The plan sales person was unaware of this stipulation. If they had good customer service they would’ve helped me anyway, but NOPE! Any issue I’ve ever had with the two vehicles I’ve gotten from them I’ve left more frustrated and not helped, feeling like I got played like a fiddle. STAY AWAY!!! Zero stars If I could

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Jacob, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We appreciate you bringing this experience to our attention. If you are willing, please contact our General Manager, Kris MacKinnon, at (734) 429-9431 or kmackinnon@lafontaine.com so we can work towards a resolution. We look forward to hearing from you.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Lease

Reviewed by Jillian from Detroit miNovember 26, 2019

Proceed with caution when working with Lafontaine Saline. Lafontaine hired Greg Semack to sell vehicles as a broker through them. Greg is a liar and a thief and has cost me thousands of dollars. Lafontaine will not take any responsibility for Mr. Semack’s actions and has left me to try to recover money owed to me on my own.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi there, we would like to get some more details this. Please reach out to our General Manager, Kris MacKinnon, at (734) 429-9431 or kmackinnon@lafontaine.com . We look forward to hearing from you.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Be careful when using Greg Semack their outside re

Reviewed by Dan Argentati from South Lyon, MISeptember 30, 2019

Nothing but problems with Greg Semack at Lafontaine Saline. He is their outside says rep and I found I could not trust him at all. I brought it to the attention of the manager and he did absolutely nothing to help and did not care that their outside sales person was dishonest. I will never do business with them.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Dan, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (734) 429-9431 or kferguson@lafontaine.com to discuss this further.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About LaFontaine Chrysler Jeep Dodge RAM of Saline

Our Mission Statement is to "Build lifelong relationships that connect families strengthen communities and personalize the automotive experience." The Family Deal. It's not just what you get it's how you feel.
The LaFontaine commitment to customers staff and local communities is demonstrated by active participation and contributions to numerous non-profit organizations educational institutions and charities throughout southeast Michigan.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top