LaFontaine Chrysler Jeep Dodge RAM of Saline

DO NOT BUY A VEHICLE HERE!!!! This place will mislead you every step of the way. I’ve bought two Jeep’s from this, if mistake going back a year later for another. These are the issues I’ve had with them and their horrible customer service in less than a year: 1. After bringing my 2017 Jeep Grand Cherokee home I noticed bubbling/corrosion in the paint on the hood. Did not notice it on the test drive. They originally told me nothing they can do about it. After speaking to the manager I mentioned to him this vehicle is still under Chrysler warranty. Still waiting after three weeks to hear back if I will be getting a new hood. Should’ve taken care of me without me having to fight tooth and nail and do my own research about the warranty. Still no guarantee I will get it replaced under warranty. 2. 2 months after buying the 2017 grand Cherokee I noticed the antifreeze level going down substantially in reservoir. Went to a shop and was quoted $900 water pump repair. The Lafontaine manager said they would only cover engine related issues after purchase, not sure how this was not an engine component and they could help me two months after spending over 20k on the Jeep. Zero help on this issue. After replacing water pump still have the level going from max to min in less than a month but can’t find the leak anywhere and no drops on driveway. 3. Took the 2016 vehicle into the service department after having some headlight issues after changing the lightbulb. Was quoted $800 for a new headlight module manifold. Repeatedly asked them to check the light bulb if it was loose but they wouldn’t even do that for me and insisted that wasn’t it. After finally reaching with my big arm I was able to tighten the bulb and found out it indeed was loose. Basically would’ve spent near a grand for nothing. 4. Was sold a tire and rim protection plan for the 2017 grand Cherokee. Was told if any issues with the tire at all I could come in and get a new tire. It sounded nice so I went with it. After exactly 5 months of having the vehicle I got a nail in the tire and took it in. The service department said the other 3 tires were good, but the tread on this tire was below the 3/32nd thread level to get me a new tire. Had no idea about this before and wasn’t told about this upon being sold the plan. The plan sales person was unaware of this stipulation. If they had good customer service they would’ve helped me anyway, but NOPE! Any issue I’ve ever had with the two vehicles I’ve gotten from them I’ve left more frustrated and not helped, feeling like I got played like a fiddle. STAY AWAY!!! Zero stars If I could

Proceed with caution when working with Lafontaine Saline. Lafontaine hired Greg Semack to sell vehicles as a broker through them. Greg is a liar and a thief and has cost me thousands of dollars. Lafontaine will not take any responsibility for Mr. Semack’s actions and has left me to try to recover money owed to me on my own.

Nothing but problems with Greg Semack at Lafontaine Saline. He is their outside says rep and I found I could not trust him at all. I brought it to the attention of the manager and he did absolutely nothing to help and did not care that their outside sales person was dishonest. I will never do business with them.