4395 14 Mile Rd NE
Rockford, MI 49341

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Sales: 616-884-5899

Used Cars: 616-884-5899

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 2:00pm

Reviews of Graff Chrysler Dodge Jeep Ram

Overall Rating:

4.8 (out of 5)

100% recommend this dealer

10 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great dealership

Reviewed by Harv from Byron Center,MiAugust 03, 2023

We bought a new dodge truck on July 20, 2023. Our salesman was Caleb. He was friendly and knowledgeable about our needs. The owners went out of their way to welcome us also We met the staff in the service dept who were just as friendly We would highly recommend this dealership to anyone looking for a vehicle Harv and Ann

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

4.0 (out of 5)

Purchased a car from out of state- had to fly in and the

Reviewed by Katie December 10, 2022

Purchased a car from out of state- had to fly in and the dealership arranged a car to pick me up and even had gloves waiting since it is colder here - very nice touch! Worked with Dave and Patty through phone/email/text and they were great to work with. Would give 5 stars but once I got here, none of the paperwork was ready that I was told would be ready and it took twice as long as I was told it would take. It was a cash purchase with no trade in so we shouldn’t have had to deal with financing paperwork at all - which I could understand if it took longer because of that, but it should have been a simple process. Because I still had a long drive ahead of me, this was very frustrating. Would recommend working with again, but would clarify all paperwork prior to coming to closing.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Sales representative Austin Lee

Reviewed by Dan Fields from Chesterfield Mi October 06, 2022

Met, and spoke with sales representative Austin Lee, who was courteous, polite and extremely helpful. Without hesitation I would reccomend his services if you are considering the purchase of a new or used vehicle.

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Graff Chrysler Dodge Jeep Ram

The team at Graff Chrysler Dodge Jeep Ram would like to welcome you to our dealership in Rockford where we're confident you'll find the vehicles you're looking for at a price you can afford. Come and check out our full selection of new Chrysler Dodge Jeep or Ram vehicles or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on our professional finance team will help you get settled with a competitive financing or lease plan.

When you're looking for quality auto maintenance and repairs needs in greater Grand Rapids you can count on our team.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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