Feldman Chrysler Jeep of Livonia

I called and inquired about the vehicle a 2014 Chrysler 200 with 20,000 miles. We negotiated a price I was going to trade my car and I filled out a credit app. I was accepted. I had financing through Ally.. The day that I was going to go buy the car was a 5 Hour Drive. The finance manager called me up, told me that they sold the car to a local person right out from underneath of me. I did not leave a nice review on Google reviews I thought it was insane to sell a car from underneath a retired disabled veteran who was established and had set everything up in the process. Along the way I asked questions about the car and I was deeply concerned that the financing was what it actually was, seeing how my credit score was over 800 and my APR was going to be over 10%. They said, in their reviews in their rebuttal, that I was a complainer. I didn’t know that asking questions about a vehicle or the financing that you the individual who is going to be making the payment were in indeed a complainer? And because I asked questions, they found a mechanical issue with the vehicle which led them to have to fix it. I’m not really sure they fixed it since they sold it to another person who knows if they fixed what was wrong? It was a learning experience, and I will not deviate from going out of state to buy a car any longer.

After 20 years as a loyal Jeep driver and leasing 4-5 vehicles from this dealership, I am beyond disappointed. John Murphy Sr. is, without doubt, the most dishonest sales representative I've encountered. A salesperson who can't differentiate between "Equity" and "Value" shouldn't be dealing with customers. Despite having both verbal and written confirmations of our deal, he managed to cost me thousands of dollars and I traveled over 10 hours for them to pull the rug after I arrived. A mere "I'm sorry" is grossly insufficient. The sales manager, Michael Ryan, was also culpable. I've driven my last Jeep, and I'll ensure everyone I know hears about this abysmal experience. Never again.

This dealership used to be great! I did purchase a wrangler and was happy with what I bought. But I did have to take it in almost a year later. There was radiator fluid all on my interior hood. I did book a appointment online and waited two weeks for the appointment. When I came in and told them I was here for an appointment, I received the most awful service. Was scolded for making an appointment online by 2 people right from the start and was told what did you make the appointment yesterday? I was not upset or mad when they got mad about my appointment being online. I just wanted to know why my car was making a noise and why there was fluid on the hood. After being scolded they said they would look at it, but was mad about all the hook ups I had. Its a wrangler people its ment to have a winch and a few accessories. Nothing that would make my car have problems. After they had my car I was called by the service manager and he was so rude. Telling me that they don't know why its making the noise maybe because of my accessories and its my fault and they can't fix it. And I don't know what I'm doing. Because of my accessories. Just made me feel like crap 100 percent! Very rude and unprofessional. I should of learned the first time not to go to this dealership. Same service manager when I had my Cherokee said my license was fake. I believe his name was Mike.