LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Don't buy online from LaFontaine. Purchased a car online and had delivered out of state. Had several discussions with salesperson about any damage, imperfections, issues with the car and was told, nothing, in great shape. Delivered with smoke damaged interior...cig ash under the seat, vape supplies in the center console, and burn damage on the passenger seat leather. The salesperson was shocked and acted like they would take care of it. After weeks and weeks, he said I would have to talk with his manager, he couldn't help me. After emails and voicemails, Larry never responded...nor did Drew.

The service dept. is the absolute worst I have ever dealt with. We have been waiting on parts for months. My husband has called at least a dozen times and always gets the same answer: "The person who handles that isn't in right now. I'll leave a message". Not once have they ever called back. I understand that some parts are on backorder at present. What I do not understand is why they cannot be bothered to let a customer to know the status of the parts. Is there only one person in the service department that is qualified to look up parts? Terribly mismanaged operation.

It really puts a sour taste in a mothers mouth, when your son buys his first truck and is taken advantage of. Not even a year ago my son bought a 2012 Chevy Colorado 4x4 V8 lifted truck from this location. He was so excited to be able to afford a truck and so proud of himself for doing this all on his own. He found a beautiful and rare truck. He bought the extended warranty to protect his investment. This means your company sold my son a warranty that covers NOTHING. The warranty is void if the truck is lifted. The warranty is void if an after market radio is installed. Which your company installed before he picked up the truck. Also. After market radios need an adapter installed with them, or the radio will fry your computer system. Why do your auto mechanics not know this??? Guess what happened. A few weeks after he bought the truck the radio fired the computer system. WARRANTY COVERED NOTHING, because its void if an after market radio is installed. YOUR SALES PEOPLE DONT KNOW THIS???? While our auto mechanic is fixing the truck. He discovers several modules that are wet, in places where no water can get to. Our mechanic says that the truck you sold my son is a flood truck. Thousands o dollars later. My son is still dealing with the issues on this truck. It's in the shop more than the driveway. And yes he did go back to your location to ask for help. He was told sorry we can't help you. But your location offered to give him a good deal on his next vehicle he buys from you. ARE YOU KIDDING. WHY WOULD ANYONE OF US GO BACK TO YOU. And yes the TRUCK IS CURRENTALLY IN THE SHOP. I am one really disappointed and pissed off Mom. Every website I can post this review on I AM..