Extreme Chrysler Dodge Jeep RAM

The sales there will lie to you. They say the will send a link to you to hold vehicle to see if you are interested. When you say yes, they turn around and say well...someone else is here to test drive and sorry...but they just bought it. I do NOT recommend buying a vehicle from these shady salespersons.

Our family just purchased a Dodge Ram from Extreme. It was found shortly thereafter that the rear brakes Extreme's service department did before selling the vehicle were done faulty and negligent, with NO BOLTS put in the brakes. Despite the severe safety risk this caused myself and my children, this also caused numerous damages to the vehicle. Upon reaching out via email to the General Manager and Owner (Wes Lutz) nobody has responded to work with us to remedy the severe stress and issues caused by Extreme Dodges negligence. I would recommend that buyers beware of this dealership. The entire experience has been horrible from the start, and now my and my children's lives were put at risk which seems to be no concern to the top dogs here. Next step we are being forced to: litigation. Please save yourself the headache and strain and buy somewhere else.

As a former sales person myself, I appreciate a low key presentation that allows me to do my own evaluation, form some impressions, and yet is available to answer any questions I may have about the product. J.C. fulfilled this role perfectly. I brought my own "expert" to assist me and J.C. acknowledged his expertise and provided any additional information he requested about the vehicle. After our test drive he presented a few other options and we took another test drive (in a different vehicle) and discussed the results. I was not able to conclude the transaction that day and he was respectful of my decision (I hate a high pressure sales presentation) and he was respectful of my position. We made arrangements for me to call the next day with a final decision. After I decided to make the purchase we then made arrangements to finalize the transaction a few days later as I had other commitments. J.C. was knowledgeable about financing options and patient with my questions (I ask a lot of questions) We ran through several possibilities and concluded the purchase to my satisfaction. The "in person" contacts were professional and he followed through on each commitment that required e-mail contact. The showroom and sales offices were immaculate, attractive, and comfortable. The service areas looked just as good though I have no present experience with the staff or their performance in the backshop. So far so good. The highest compliment a customer can give is to return again for another purchase and at this point, I would certainly take my business back to J. C. Cooper.