Crown Chrysler Dodge Jeep Ram

Driving from Michigan (the lower peninsula) to this dealership is not a quick trip. As such, I had asked the sales person to look over the vehicle for me in regards to dents, scratches, rust, etc. Essentially any blemishes to the body that could be concerning to a buyer looking for a clean vehicle. The sales person expressed that they had looked over the vehicle and the only blemish was a few scratches on the back end that they could buff out prior to my arrival. It sounded like a done deal. My wife and I proceeded to be on the road by 6:30 AM to make it to Chrysler World before they closed. After a 7 hrs trip, we finally made it. Upon entering the parking lot, I noticed the vehicle as it was the only one like it in a 150 mi radius (hence why we drove from Michigan). This is where my disappointment begins..... The sales person came out to greet us after noticing we were standing by the vehicle. I started looking over the vehicle, and as I got to the back side, I noticed a scratch about 4 inches long and 1/8 inch deep (not something you can "buff out"). Once I got to the front of the vehicle, that's where I found the biggest issue. The entire front bumper was caked with pitting/deformities in the clear coat/paint. When I brought this up to the sales person, the exact one whom told me they looked over the vehicle so I could have peace of mind before making the trip, they replied with "Oh that's just from bugs. Unfortunately we couldn't get those out." Maybe Wisconsin has the most dense bugs on the planet, but this was severe. I drove my last vehicle for 8 years and hit thousands of bugs, and never did it cause this sort of blemish to the body. I had seen enough at that point and said "With that front end, I can't go through with a transaction on this vehicle." To which the sales person says "Yeah there's nothing I can do about that." We shook hands and I went on my way. 10 minutes later while I'm down the road en route to a different dealer (because I just drove 7 hrs so I might as well) I get a text "Hey if we knock off X amount of the price will you reconsider?" Let me just say that X amount would be no where close to getting this taken care of, and that should have been offered on sight, not when I'm 10 minutes down the road. I would also assume that a good sales person would have a back-up vehicle to show a displeased customer? Especially one driving such distance? In conclusion, the sales person either A. Purposely withheld the information on the true appearance of the body and assumed I would buy the vehicle no matter what (after such a drive). B. Did not bother to look at the vehicle and lied saying they had. Either scenario is equally disturbing and I am shocked my time was not more respected for someone who is about to drop 20k + on a vehicle.

Crown was honest and up front with everything, and turned the deal around quickly, even though I am from out of state. I've bought cars remotely before, but this was seamless. Sam Ledford our salesperson was great, and I would buy from her again. Her honesty was appreciated. The transaction went smoother than the dealerships we were dealing with locally in Chicago, Illinois, with no gimmicks to get you in the door, or added/increased prices as "Market Adjustments".

I bought a Jeep Gladiator, I worked with Bo. No was knowledgeable and responsive. I had the deal all worked out so when I arrived at the dealership it was quick and easy.