Schaefer & Bierlein Chrysler Dodge Jeep Ram Fiat

April 29 2021 brought my truck in for service for the same small vibration while driving. S&B Technician couldn't find the problem that caused the vibration. I had also asked about a small chip I had found in the windshield. But in their report back to me it states “Take out drive shaft-body joints – fluids good no TSB or updates.” The problem is the mileage in (67952) was the same as mileage out (67952) in other word the truck had not been taking for a ride because of no mileage change likewise I don’t recall the driveshaft being removed on that day I wasn’t there long enough? Likewise when I asked for a print-out of my report on 11-2-21 regarding this visited S&B & Zurich decided to close out that claim while claiming: “Customer Never Contacted Zurich.” So they closed the claim #328436” According to Graig Bierlein 11-2-21 So however I had contact the man called Don The Glass Guy at ph# 577-0793, probably May 2 or 3, 2021. He repaired what he could but left some of it because the chip had been in Windshield so long it had gotten dirt into the crack and it couldn’t be removed! I expect the chip was there when we bought the truck and we just didn’t see it because in was far over to passenger side of truck near the bottom of windshield. Point of all of this information: It appears that S&B just changes the paper work to whatever they feel like!

I bought a used car from Schaefer & Bierlein Chrysler in July 2021. It was a good experience and they delivered the car nearly 200 miles.

I could not be more satisfied with my experience, vehicle purchase, and service! I previously worked in different managerial positions in the car business for about 13 years. I can honestly say that my experience @ Schaefer & Bierlein Chrysler was an experience that ALL the other dealerships SHOULD be striving for. If you want honesty, transparency, and to be treated well during your next automotive purchase or service---this is the place the want to go!