LaFontaine Chrysler Jeep Dodge RAM Fenton in Fenton including address, phone, dealer reviews, directions, a map, inventory and more

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16555 Silver Pkwy
Fenton, MI 48430

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Sales: 888-664-4133

Used Cars: 810-936-6751

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of LaFontaine Chrysler Jeep Dodge RAM Fenton

Overall Rating:

3.9 (out of 5)

72% recommend this dealer

65 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Waste of time...

Reviewed by Josh H from NORMANDYMarch 20, 2021

What an awful experience. I tried to buy a car from them for 3 days and barely got anywhere. They'd take several hours between messages only to say "sorry, got busy with a customer "... Well, guess what? I'M A CUSTOMER! What a complete waste of my time.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Horrible Customer Service

Reviewed by Jackson from Howell, MIMarch 09, 2021

Reached out to confirm that the Ram Big Horn I was interested in was available, and Jordan confirmed that it was available and scheduled an appointment for me to see it and set up a test drive. When I got to the dealership I was told that the car sold that morning, when Jordan had confirmed it was available that afternoon. The salesman I was supposed to meet with never answered my calls either, and wasted an hour of my time by lying to me.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Bait and Switch Tactics

Reviewed by David C. from Howell, MIJanuary 06, 2021

Saw an internet ad for a 2012 Toyota Sienna I was interested in. Called the dealer to check availability of the vehicle. The girl had me wait while she checked. Said "Yes,,it is available Would you like to schedule for a test drive?" I said I would be there in 45 minutes. I was told to ask for Matt Jury,,,sales manager. When I arrived after driving for 45 minutes, the first thing Matt asked me was how far I drove. I told him and he responded holding up two folders," Well, I have a 2015 and a 2011 Toyota Sienna you can look at". I told him I was there for the 2012 Sienna AWD model. He told me he sold that vehicle last Saturday. I told him I was not interested in the other models, and asked why I was told it was available? No answer, and no apology for having me drive 45 minutes one way to look at a vehicle that was already sold days ago. This location was in Fenton, at the collision shop! It was an awful experience and any further shopping for a used van will exclude LaFontaine,,,ALL LOCATIONS! Note I purchased a brand new Honda CRV from LaFontaine Honda in Dearborn and had a great experiance, but having the Fenton sales manager, Matt Jury< do this to a potential customer,,,I will NEVER shop a LaFontaine dealership again!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About LaFontaine Chrysler Jeep Dodge RAM Fenton

Here at LaFontaine Chrysler Dodge Jeep Ram of Fenton we are here to serve you. With our online shopping tools virtual appointments and door to door delivery our team members are here and ready to help you with all of your sales service or body shop needs. Shop our virtual showroom today to connect with a live team member.

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