Westborn Chrysler Dodge Jeep RAM Inc in Dearborn including address, phone, dealer reviews, directions, a map, inventory and more

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23300 Michigan Ave
Dearborn, MI 48124

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Sales: 313-528-6197

Used Cars: 313-429-0022

Hours Toggle

Sales Department

Sun Closed
Mon 7:00am – 9:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 9:00pm
Fri 7:00am – 6:00pm
Sat 9:00am – 2:00pm

Service Department

Sun Closed
Mon 7:00am – 9:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 9:00pm
Fri 7:00am – 6:00pm
Sat Closed

Reviews of Westborn Chrysler Dodge Jeep RAM Inc

Overall Rating:

4.5 (out of 5)

86% recommend this dealer

140 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.7 (out of 5)

Rude Service Managers, Neglectful Service Work

Reviewed by Dissatisfied Customer from Dearborn, MichiganAugust 20, 2020

My experience with Westborn's Service department started when I brought my 2014 Dodge Journey in for a diagnostic on a grinding noise in mid-September 2019. I was told my brake calipers were rusted and that repairs would be a little over $1,000. Dave Craig seemed personally offended that I wanted time to consider the repair costs and discuss it with my wife. He made a point of adding "Customer declined" repairs to the invoice for the the diagnostic work, which meant that I did not get credited the $112 dollars I spent on the diagnostic when I brought my vehicle back the next day for the caliper repair work. Dave tried to tell me that he had to "hide" the diagnostic credit in the Hours section of the invoice (which was blank) since his boss disapproved of diagnostic credits, despite that being a standard practice in the automotive service care industry. Dave begrudgingly offered two free oil changes to make up for the cost, which was a satisfactory solution at the time, despite his poor attitude. In mid-November I brought my Journey in for an oil change. Dave wasn't in, but Steve honored one of the two free oil changes that was scrawled and signed by Dave on the back of a business card. When I picked up my vehicle, I was handed an invoice and was simply told "You're all set". However, it turns out that my oil pan had some serious rusting issues, something that Westborn neglected to tell me after my oil change. Eventually, the rust ate a hole in the pan so severely that oil began leaking out at a rate that was too fast for the Low Oil Pressure indicator to detect (apparently a possibility according to FCA corporate warranty department). This leak lead to catastrophic engine failure totaling $8,400 and stranded me in the middle of a 50 mph highway. FCA corporate warranty refused to cover any costs, stating that this issue would have been brought to my attention after my most recent oil change. I called Steve twice leaving voicemails and sent him an email and got no reply. I left two voicemails for Dave but wasn't able to talk to him until I called back a third time. Dave said he wouldn't be able to help me in any way but did connect me to his boss, Bob Christe. To say Bob was rude would be an understatement. I explained my situation and simply asked why his service team had failed to notify me of a rusting oil pan. Before I could finish my question, he interrupted me with a raised voice saying "I listened to your story now you listen to me..." and went on to say that his team might have told me about the oil pan, that rust would not have been evident when they did the oil change, and finally that I should have noticed a rusting oil pan. When I asked how a layman customer is supposed to notice a rusty oil pan, Bob told me that "normal people check their oil". I was offended that he implied that I was abnormal, to which he promptly said "I never said you were abnormal, don't put words in my mouth. I only said that normal people check their oil regularly and can notice leaks from dropping levels." I then asked if it was possible to detect a rusty oil pan from a dip stick test alone, since the leak occurred all in one day after a trip home after the 4th of July. Bob admitted that it would not be possible, but refused to offer any sort of compensation, saying that his team did nothing wrong. Finally, I reached out to Tim Moore regarding my issue. Tim was much more respectful and professional than Bob, but still refused to offer any sort of apology or compensation. Instead, I was left with a rusted oil pan and several thousand dollars worth of engine damage to my vehicle.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We are disappointed to hear about the lack of customer service you experienced. We want to assure you this is not on par with our high standards of business, and we would like to offer our sincerest apologies. Sincerely, Jeff Roekle, Business Manager, Westbornjeep@gmail.com, 313-562-9559

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 3

Maximum rating = 5

5.0 (out of 5)

Satisfied customer

Reviewed by Mike L from DearbornMay 10, 2019

Jordan D is the man to see, no matter when I stop by or have a question I’m treated as if I’m the only customer around. No matter what the issue is he handles it ASAP.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Mike, thanks for taking the time to leave this stellar review! We're so pleased to hear that you've received such excellent customer service with Jordan!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.3 (out of 5)

Operations Manager

Reviewed by Allen Ware from Southfield, MichiganFebruary 22, 2019

Customer service was below my expectations. Purchased a vehicle and called to address some concerns the next day and never received a return call. Also, I was suppose to receive a call once my plate and registration arrived but no call. I called and was told it hasn't arrived yet but it was sitting there and no one called. I called on my temporary expiration date. Bottom line in my opinion my race played a part in the lack of the salesman's professionalism. I'm a transportation company owner and would NEVER take my business back there.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Allen, I want to assure you that we take this review incredibly seriously. I apologize if you are in anyway dissatisfied, and I hope you will give us the opportunity to make this right. Please contact me as soon as you have a moment. Sincerely, Jeff Roakle, Business Manager, Westbornjeep@gmail.com, 313-562-955

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Westborn Chrysler Dodge Jeep RAM Inc

We are a large volume Chrysler and Jeep dealer in the heart of downtown Dearborn. Our sales staff is 5 Star Certified with an average of 10 years experience.

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