Parkway Chrysler Dodge Jeep RAM

I took my car in for an oil change. It was 3rd change in a package of 3 I bought a couple years ago. I was disappointed that I needed an appointment and a week out. Then then package I bought included a multi-point check. NOT done. They told me I would have to request which things I wanted them to check. So they didn't. The reciept is no longer detailed as to what they check. Why do I bring to the Dealer where I purchased the car? The tire pressure was set wrong. They didn't even follow the recommended PSI. Talking to them about these things was like I was being a pest- bothering them. YES, they did it...but... This business is like so many others out there that are compromising their customers. Buyer beware. I felt like they were stealing from me after I purchased a service. I know strong but that's how I felt.

I took my Jeep Wrangler to Parkway for a brake issue thinking I had a caliper problem. The Jeep pulled hard to the left when braking. The technicians discovered that my problem was being caused by faulty brake lines and that the caliper I thought was bad was actually in great working order! I would have never found this problem in my own garage, these guys know their stuff! Who'd have thunk it? There was one disappointment I encountered where the service department was so backed up (not really their fault, everyone likes Parkway) it ended up taking another day longer to repair and being without my Jeep an extra day was very inconvenient. It was April 20th 2022 when I picked up my Jeep with the work completed. When I approached the service manager and told him about my disappointment with the time it took and suggested my own solution to him to make up for the delay, he accommodated me immediately with a smile, a handshake, and thanked me for giving him a solution along with my complaint that would result in my complete satisfaction with my experience. He really appreciated my amiable attitude and was happy he did not have to try to come up with a solution to satisfy me on his own. On the drive home the braking system performed flawlessly! Thank You Parkway! From my whole experience I would recommend Parkway to anyone and everyone for their service needs and I will definitely be returning next time my Jeep needs any work at all.

Being in my mid 20’s you would think a salesman would jump on the opportunity to get a customer for life however, not here. They couldn’t pay off my truck which another dealership could and couldn’t do anything that the other dealership did to lower the price. All they care about is money. Go else where because I promise you’ll get a better deal at another dealership.