McDonald Chrysler Dodge Jeep Ram

I took my jeep in because it was leaking antifreeze. They took several multi-day appts before they found the issue. I had a blown head gasket. After months of waiting for parts to come in and my miles going over warranty, they got me in. Still covered under warranty. They told me it was an 8 hr job and they needed 2 days to do it. I made an appt for Thursday and Friday of the following week. I use my jeep for work on a mail rt, so when I don't have it I have to take vacation days from work. Well tomorrow will be 10 days vacation I've had to use for that 8 hr job. It has now been 2 weeks that they've had it. It's very frustrating that it is taking this long. I was okay with 2 days, but 2 weeks is completely ridiculous. That means they did less than 1 hours work per 8 hour day. They took 10 working days to accomplish an 8 hour job. They clearly have no concern for their customers. They took 10 vacation days from me for an 8 hour warranty job.

Everyone at McDonald CDJR was very kind and helpful. Nick worked with me on getting the Jeep of my dreams at a price that worked for both of us. I would highly recommend them to anyone looking for a vehicle.

When I stopped in to schedule service on my Jeep Wrangler for an accelerator that stuck in full throttle, I was totally ignored. When I finally found someone to acknowledge me, they acted like they didn't care and wouldn't even give me a date to bring it in. Even during normal maintenance appointments in the past, they have not been overly friendly or helpful. I will not return!