Golling Chrysler Dodge Jeep RAM in Bloomfield Hills including address, phone, dealer reviews, directions, a map, inventory and more

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2405 S Telegraph Rd
Bloomfield Hills, MI 48302

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Sales: 888-752-1344

Used Cars: 888-904-2376

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 9:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 9:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Golling Chrysler Dodge Jeep RAM

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.8 (out of 5)

21 out of 30 people said they would recommend this dealer

1 (out of 5)

This Was the Worst Service Experience Ever

Reviewed by Pat in Oakland CountyFebruary 28, 2021

As a 1st Responder, this is the worst experience I've had with a dealership in my entire history of driving. The dealer kept my vehicle 17 days. Had they taken the P S Pump (power steering) apart completely the 1st time I brought it in when the P S fluid was boiling, perhaps they would have seen the bottle had began melting and would ultimately fail, as it did. I paid approx. $200 for nothing. They gave the car back, stating it was good. The 2nd time I brought it in for the same reason (boiling P S Fluid), they did not have a P S Fluid bottle in stock to complete testing (???). Waited a week just for the bottle and for them to break down the system to confirm the failing pump. D. Denson then advises me the P S Pump would take another week to arrive. I advised him I was a 1st Responder and elderly persons were depending on me; I asked for a loaner. He stated they don't do loaners, and stopped there. He made no conscious effort to speak with his manager to see what options were available to asset me, as my warranty only covered 2 days rental for labor only, not waiting for parts. Most GREAT dealerships will at least offer options. Not allowing a person who did not have the power to say "Yes," tell me "No," I took it upon myself to contact a Manager, J. Frank, via vml. He approved 2 days of free rental. However, because I had waited almost 2 weeks to get to that point, I had already found other transportation options via family. Next, D. Denson advised me that the P S Pump they ordered did not make it on the truck. He then says, do you want to go with the aftermarket part that your warranty offered because they can get it to you the "SAME DAY." Really? He never told me they could get the part to me the "SAME DAY" until after my truck had been sitting there over 2 weeks. Wow. Zero is too high for this one. D. Denson was not aware that I checked with the parts department on the OME P S Pump who advised me that the pump has been on backorder for 20 days! Really? Was D. Denson aware of this and intentionally caused me to wait knowing the part was on backorder for 20 days? Another "Zero" experience is when I called him to check if he ordered part from my warranty the previous day, as he advised, he stated, "No. I can't hold on the phone all day. I have customers to take care of." Wow. I guess I was just an alien passing by on earth for a vacay. Finally, on the day to pick up my truck, I asked if the $30 credit they offered me for a car rental can be used towards an Uber to get there. I advised I would pay Uber, and they could take the $60 off my bill. The manger, Greg, said, "No. We can't do that. We don't have a credit card!" Really? I never mentioned anything about a credit card. I said I would pay. Wow. The guys I dealt with are just way too relaxed and act like they own the dealership, which wouldn't be a problem if they did not have such bad attitudes. As a result, I will NEVER but a Chrysler again, let alone go to a Golling dealership again. My truck drives like crap. It does not sound the same as when I took it in, and the wheel alignment is off because the steering wheel is not even centered when straightened out. I feel these things were done to my jeep intentionally because I was complaining about the poor service experience and because some people are just jealous haters who don't want you to have anything nice. I left Manager, J. Frank a message complaining about my experience, and he never called back. They have taken their past successful ratings for granted, clearly.

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Ray Collins

Reviewed by Ray Collins in Southfield MiNovember 06, 2020

No appointment needed and the techs will look at your car in line to tell you how long and when to expect to get it back

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Thank you Marcell

Reviewed by Marcell in Bloomfield hillsNovember 02, 2018

Thank you Marcell for getting us a fantastic deal, we are very pleased with our new vehicle. We will definitely purchase a new vehicle from you in the future.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Golling Chrysler Dodge Jeep RAM

At Golling we offer new Chrysler, Jeep and Dodge cars in Bloomfield Hills, along with used cars, trucks and SUVs to the Royal Oak, Southfield and Troy, Michigan area by some of today's top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Bloomfield Hills, Michigan.

For years, the financial staff at Golling has offered expert advice for those seeking a low interest car loan in the Bloomfield Hills area. Our service doesn't stop there. Bloomfield Hills customers can come in and take advantage of our knowledgeable Chrysler, Jeep and Dodge car repair technicians, and a fully-stocked inventory.

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