Imperial Chrysler Dodge Jeep RAM in Mendon including address, phone, dealer reviews, directions, a map, inventory and more

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10 Uxbridge Rd
Mendon, MA 01756

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Sales: 508-473-3100

Used Cars: 866-906-5575

Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 9:00am – 9:00am
Tue 9:00am – 9:00am
Wed 9:00am – 9:00am
Thu 9:00am – 9:00am
Fri 9:00am – 9:00am
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 5:00pm

Reviews of Imperial Chrysler Dodge Jeep RAM

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

1383 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Go somewhere else

Reviewed by Jason from Wrentham, MASeptember 18, 2021

Went there once. Will never go back again. Read their reviews starting with the lowest and you'll see how many people have been dissatisfied with both sales and service at this company. Then roll the dice and hope you fall into the half that haven't been treated badly. Emailed them about needing to replace the rear view mirror on my Wrangler. The single interior rear view mirror mounted to my windshield. The mount was fine but the glass was cloudy. It simply screws off and a new one slides on. I also inquired about upgrading my factory radio to a newer model with Bluetooth capacity and a backup camera. Was told no problem. Schedule an appointment. Will get the mirror and give you a quote for the radio replacement with new camera. Arrive at service and I'm immediately told that they don't do any aftermarket work. They don't know why they're internet representative Lou told me otherwise. Referred me to a random radio installer. Figured no big deal, I'll let them replace the mirror. 26 minutes later they give me a bill for $155. The part on mopar's website is less than half that. They charged me $120 for a $50 part that I could have ordered myself and installed. Then they charged me labor based on increments of an hour. When I asked why it was so expensive since it should have only taken about 60 seconds to do, I was then given an invoice that also included a brake check, a tire check, and oil check and a battery check, none of which I requested or needed as the car is only two and a half months old and had all of these things done upon purchase. Clearly they will rip you off when you're buying and then on every service appointment you schedule. Go anywhere else or take your roll of the dice

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 2

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

This is the second truck I've purchased from this...

Reviewed by billpoissonSeptember 11, 2021

This is the second truck I've purchased from this dealership and I've been very happy and satisfied with the entire transaction. JP was my sales representative whom was easy to work with, informative and helpful. I highly recommend this dealership and I would happily work with JP again.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Waseen Mutair is the salesperson anyone would want if...

Reviewed by laurief2000September 03, 2021

Waseen Mutair is the salesperson anyone would want if shopping for a car for your daughter, son, niece or nephew! He is such a caring person. He made our family feel comfort, trust and reassurance.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Imperial Chrysler Dodge Jeep RAM

At Imperial we have over 52 acres of new and pre-owned vehicles for you to choose from! Stop and and join us for a shopping experience like no other! Along with our outstanding inventory we also offer a fun comfortable showroom for your whole family to enjoy! Plus stop in to our on site diner for a great meal! We look forward to meeting you!

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