Metro Chrysler Dodge Jeep RAM in Chicopee including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

650C Memorial Dr
Chicopee, MA 01020

Get Directions
Visit Dealer Website

Sales: 413-783-9911

Used Cars: 413-783-9911

Hours Toggle

Sales Department

Sun 11:00am – 4:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00pm – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 3:00pm

Reviews of Metro Chrysler Dodge Jeep RAM

Overall Rating:

4 (out of 5)

75% recommend this dealer

51 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Sold to Salesmans "Buddy"

Reviewed by AM from Warwick, RINovember 04, 2020

11/4/2020 I can't even begin to describe the disrespect, disappointment and complete waste of time I went through today with trying to purchase a used vehicle. My experience started this morning texting with the internet sales associate about a vehicle that was posted today. No pictures of the vehicle yet on the website and was told that the vehicle was just received into inventory 15 hours prior. I booked an appointment to see the vehicle today at noon and asked if it could be put on hold prior to my arrival. There was no mention by the sales associate about putting a deposit on the vehicle in order for it to be held prior to my arrival. My assumption was that if an appointment was made, and also messaged him on my way with an arrival time, this would have been sufficient. I had to take a day out of work, and drive an hour and half to this place only to be greeted by a text message 15 minutes prior to my arrival, that a deposit was placed on the vehicle. In the exact words of the sales associate via text word for word " The Jeep was just logged under deposit, I wanted to let you know. I apologize, we just received the info. It was apparently a friend of one of the sales guys which is why it slipped through." So does this mean if it wasn't the sales guys "buddy", would you have told the customer that we have someone else on the way to look at the vehicle and can't take a deposit until the appointment is finished? Mind you, the vehicle wasn't logged as a deposited vehicle once I booked my appointment to see it because I asked this question, so again, they shouldn't have taken that deposit with a customer already on the way with an appointment. Strike 1. I get to the dealership and talk to the sales associate who showed me the vehicle and then asked to speak with a manager about the incident. I was directed to the Finance Manager who said the same thing that they can't do anything and that if I wanted to put a deposit on it in case the other falls through, then I could have a chance at buying the vehicle. He asked what I was looking for, took some info, and never followed up after if he had anything in inventory. Strike 2. I asked if I could speak to the GM now to see if anything else could be done regarding the deposit being taken after my appointment. I waited for 15 minutes because the GM was in a meeting only to be greeted with the same. Can't do anything about it even though it was the sales guys "buddy" who put the deposit in after the appointment. He then tries to claim that he tells all his sales associates to have people put a deposit down when booking appointments. Clearly that didn't happen because I have the full text conversation and told him if the sales associate told me that, I would have put one down prior to my arrival so this incident wouldn't have occurred. I find this a lie , because if the sales associate was trained to tell people to put deposits down, by me asking to put the vehicle on hold would have resulted in a response of, "yes, we can hold it , but we need a deposit". Strike 3. If I could give this place less than 1 star based on just how they treated me because of their mistakes along the whole process I would. The general lack of sincere concern for this type of situation is mind boggling especially the way the GM treated me with this situation that was clearly their mistake. They should have offered something to make it right instead of choosing the path of, we can't do anything, take a hike basically. My advice to this dealership, take some training courses in customer service and making things right when the mistake was clearly yours on this one.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

STAY AWAY FROM JUAN

Reviewed by ricardus from West SpringfieldOctober 06, 2020

I would normally give this dealership four stars for overall buying experience but dropped it to one star because of my salesman Juan. Oh, he was pretty good thru the buying process but after the sale.....it was like I did not exist. When the car was ready to take home he spent all of 3 minutes (and I am being generous) going over the vehicle. After I had the vehicle for a few days I had a couple of questions so gave Juan a call. Not one call, not two calls, not three calls but four calls. HE NEVER RETURNED MY CALLS. Buy a vehicle from Metro but stay far, far away from JUAN.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

1.3 (out of 5)

Cant put tires on a car within 72 hours

Reviewed by Carter Sokolowski from chicopee, MAJuly 09, 2020

Paid and turned all paperwork in on a Wednesday. the only thing it needed was new tires. Now Friday and car not ready yet. Will never work with this dealership again.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

About Metro Chrysler Dodge Jeep RAM

At Metro Chrysler Dodge Jeep Ram our focus is on the customer. Whether you're shopping for a new or used Chrysler Jeep Dodge or Ram or you're looking for quality service and parts we'll work hard to make sure your experience is a good one. Our state-of-the-art Dodge service center is unmatched; we can have up to 30 cars in service at any time so you will be in and out as quickly as possible.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top