650C Memorial Dr
Chicopee, MA 01020

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Sales: 413-507-0537

Used Cars: 413-783-9911

Hours Toggle

Sales Department

Sun 11:00am – 4:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00pm – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 1:00pm

Reviews of Metro Chrysler Dodge Jeep RAM

Overall Rating:

3.3 (out of 5)

83% recommend this dealer

359 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

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Reviewed by Barry Telford from Ludlow Ma.November 16, 2022

First off, I’d like to say, I made the mistake of going to this dealership. I ordered 2 fobs for my Jeep. &400.00! $80.75 to get them programmed! THEN they tell me that my Jeep needed service. This tells me the Tech Never, Ever looked at my vehicle. They wrote up a service request. I was in law enforcement for 30 years, I pay attention to DETAILS, they obviously do not. I would NOT Recommend this dealership to anyone, nor buy any kind of vehicle from them. I left the dealership shaking my head. Never Ever Again!!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 3

Customer Service 3

Buying Process 1

Quality of Repair 4

Maximum rating = 5

4.0 (out of 5)

Orlando and Jayson were wonderful

Reviewed by Barbara from SpfldOctober 14, 2022

I had a issue with may keep machines Metro and spoke with Jayson..he was very professional and helpful...made things very easy...after my car was looked at I had the pleasure of dealing with Orlando...he was so helpful as also professional...he and Jayson set me up with a courtesy ride back to work and later in the day Orlando made sure the driver came and picked me up to get my car..Both of them made my life so easy.....

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We're happy to hear you had such a positive experience with our team! Thank you so much for your feedback.

Overall Facilities 4

Customer Service 4

Buying Process 4

Quality of Repair 4

Maximum rating = 5

1.0 (out of 5)

About two weeks after I purchased 2017 Jeep Compass

Reviewed by bookwomynSeptember 16, 2022

About two weeks after I purchased 2017 Jeep Compass (bought in 2020) I realized the doors weren’t locking. Made the sound, the clicks, beep. By accident I realized they actually didn’t lock. Had been leaving groceries purchases etc. good thing nothing got stolen. Juan the salesman was no help. Poor at informing customers and very pushy. Never mentioned auto/start stop option. So pretty scary first time you realize it. I felt like he knew about doors and if he didn’t this should have been detected in check before putting it on sale. I call them and they say still under warranty but that will be a 100 service charge. I said nope, nuh, huh nada. They didn’t work from the start. He says you can’t prove that they didn’t work. I replied and you can’t prove they did. I wore him down he ‘waived’ the fee. Took them 5 Tries in 5 weeks to get it right. Final try I go pick up the car, open the gate to test, inside is the full door panel. They neglected to put it back on! Don’t get me started on the grease thumbprint on the beige visor! Sold without a spare and missing the locking piece to hold a spare. These parts are cheap for them and should have included. Year and half into it battery dies. I replace at local auto stores three year warranty. 6 months later acting weird long story short auxiliary battery ( there are two batteries in jeep) died and drained and killed primary thus voiding warranty on newly purchased battery. Costs to diagnose and replace both. $928! Part of this cost is $2.75 document retention fee, $45 ‘shop supplies’ fee. I asked about this bogus charge and how it is calculated. The answer - we calculate this fee based on a percentage of total repair cost’. So in essence ‘ we charge you a fee based on how much we charge you!” Chris B in service, though new did a nice job of trying to keep me informed. But buy from them -Never ever again.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

About Metro Chrysler Dodge Jeep RAM

At Metro Chrysler Dodge Jeep Ram our focus is on the customer. Whether you're shopping for a new or used Chrysler Jeep Dodge or Ram or you're looking for quality service and parts we'll work hard to make sure your experience is a good one. Our state-of-the-art Dodge service center is unmatched; we can have up to 30 cars in service at any time so you will be in and out as quickly as possible.

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