Acton Chrysler Dodge Jeep Ram in Acton including address, phone, dealer reviews, directions, a map, inventory and more

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196 Great Rd
Acton, MA 01720

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Hours Toggle

Sales Department

Sun 12:00pm – 4:00pm
Mon 7:30am – 8:00pm
Tue 7:30am – 8:00pm
Wed 7:30am – 8:00pm
Thu 7:30am – 8:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 8:00pm
Wed 7:30am – 8:00pm
Thu 7:30am – 8:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Acton Chrysler Dodge Jeep Ram

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

88 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.5 (out of 5)

Unprofessional

Reviewed by atomic40 from Acton, MAAugust 14, 2021

I made an appointment for 9:20am to have my truck's oil changed and tires rotated. The service rep (I will not name names) was friendly enough. Since dealerships can take an hour or two to change oil, I requested that he call me when my vehicle was ready, as my wife was picking me up. Fast forward to 4 hours later at 1:30 with no word from the dealership. I called and spoke with the same service rep. They was trouble with the phone systems in the form of a long delay that made conversation difficult. The rep sounded slightly annoyed that I was checking in, even though I was polite, and informed me it was not ready because I did not that I needed my vehicle by a certain time. So the intimation was pretty much that it was my fault the oil change wasn't done four hours after dropping it off on time for the appointment that I made. Since talking on the phone was difficult due to the aforementioned issue, I chose to end the call. I then send an email to the dealership, which conveyed my frustration but in no way was rude. I soon received a call back from the service rep. This time, the phone systems was working fine. The rep was upset that I sent the aforementioned email and did not understand why I was making a complaint. He again reiterated that I did not say I need my vehicle right away. Again, the intimation here is that I was being unreasonable for assuming an oil change would not take 4+ hours (even with an appointment). M main point is, we all have lives to plan around. That is why we make appointments. If something is going to take all day, just tell me. The main issue here is managing expectations of your customers. It was not unreasonable for me to check in to see what the status of my routine maintenance was but the impression conveyed to me is that such a request was just that. Moreover, customers are entitled to convey their frustrations, which I did in a curt but polite manner, and do not need to be put on the defensive. Ultimately, I told him we could agree to disagree and that I would simply take my business elsewhere in the future, to which his response was "ok". So, I will choose to go elsewhere next time I need service for my vehicle

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Outstanding Experience

Reviewed by Roger from Needham, MADecember 08, 2020

The whole team, including Coleman and Wade, were terrific to deal with. Operate with the highest integrity. Very transparent on the buying process. Great customer experience and follow through post purchase. I have purchased many cars from BMW, Audi and Porsche dealers, and believe Acton Chrysler is second to none.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

No pressure sales pitch!

Reviewed by JM from Chelmsford, MAAugust 11, 2020

I worked with Samson M. to purchase my new jeep. I ultimately decided to go with him as he was not giving me the high-pressure sales pitch. He was very professional and easy to work with. I'm very happy with my recent experience at Acton Jeep!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Acton Chrysler Dodge Jeep Ram

Acton New Chrysler Dodge Jeep Ram & Used Car Dealership Serving Boston Lowell & the Nashua Area
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