DARCARS Chrysler Jeep Waldorf in Waldorf including address, phone, dealer reviews, directions, a map, inventory and more

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11755 Business Park Dr
Waldorf, MD 20601

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Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 7:00pm

Reviews of DARCARS Chrysler Jeep Waldorf

Overall Rating:

3.3 (out of 5)

58% recommend this dealer

12 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Tons of Jeeps

Reviewed by Compulsive Carbuyer from Bryans Road, MDMay 27, 2020

Purchased my first brand-new vehicle in 10 years here in late January because the ones I had were junk. I am a former auto salesman and have owned quite a few cars over the years, so I went in expecting the late winter sales pitch. I was also expecting to be shoehorned into a vehicle I know I wouldn't be happy with and a price I would regret paying. I had my target vehicles - both realistic and extremely hopeful. I met the salesman - Carlos - out in the lot and while looking around, I explained what I wanted - and what I didn't want. I was shown several options and took a few test drives before settling on the one that had the most features I desired. Now it was down to price. Suffice it to say, I didn't pay close to MSRP - no lie - and it was all using their dealer discounts and FCA incentives. In the end, I purchased my uniquely colored 2020 Cherokee 4X4 and am extremely satisfied with its looks, ride, options and capabilities. Only regret is getting the base engine. Yes, it was the least expensive of the engine options and it gets reasonable gas mileage for a 4wd rig, but it doesn't feel right to me.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for taking your time to leave us your review of our dealership. Congratulations on your new Jeep! We look forward to seeing you again soon. DARCARS Customer Relations

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Disappointed

Reviewed by Alexis from MarylandApril 07, 2020

If I could give them a minus 5 Stars I would. On March 31 2020 I purchased what I thought was a new 2019 jeep grand limited that had 48 miles. My husband got to the dealership while they were cleaning the car. My husband as several questions on items that he thought were unusual on a new car. Dust in the inside which the sales rep Frank started it was probably from wax when they cleaned it. Also some little scratches where Frank also dismissed by saying you could buff that out. I felt he was honest. Well that was my big mistake. It wasnt till we got it home that my husband said something here is fishy and decided to run a carfax and we found out the jeep had been in an accident. I was just devastated, I couldn't believe it. That information was never disclosed to us. NEVER and I was there for several hours. Well needless to say we went back got our money back and went to koons in tysons corner who were wonderful to work with. I want to warn all of you. If you want a car from this place RUN A CARFAX even if it's new. I have also reported them to darcars corporation. Just do sad that they could try to get away with something like this.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Dear Alexis, Thank you for bringing this to our attention. We take your feedback very seriously and would like the opportunity to speak with you about what happened. If you're open to discussing this further, please call us at 800-327-2277 or email us at customerrelations@darcars.com. We would love to make things right if you give us another chance. DARCARS Customer Relations

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.8 (out of 5)

Worst buying experiance ever!

Reviewed by Shawn from Bethesda, mdMay 04, 2014

All I have too say is to stay away from this dealership. The floor manager , I beleive is name is Saee is a crook and should be fired. Sales consultants are not rained and have no clue what they are doing or selling. Waste of time and effort.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 1

Quality of Repair 3

Maximum rating = 5

About DARCARS Chrysler Jeep Waldorf

At DARCARS Automotive Group our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience and the enjoyment it brings that will determine whether we have reached our goals. With that in mind we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

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