Criswell Chrysler Dodge Jeep RAM of Thurmont in Thurmont including address, phone, dealer reviews, directions, a map, inventory and more

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103 Frederick Road
Thurmont, MD 21788

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Sales: 240-658-8080

Used Cars: 240-690-2519

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 7:30pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:30pm
Tue 7:00am – 7:30pm
Wed 7:00am – 7:30pm
Thu 7:00am – 7:30pm
Fri 7:00am – 7:30pm
Sat 7:30am – 6:00pm

Reviews of Criswell Chrysler Dodge Jeep RAM of Thurmont

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

159 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Sunny Falcon was fantastic!

Reviewed by Hannah.n.seibertApril 26, 2022

Sunny Falcon was fantastic! She was very kind, not pushy, and helpful. We were not impressed with the customer service treatment of the finance department and other staff. Unfortunately, the treatment we received from the rest of the dealership employees will result in is not going back there for anything.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

While it's great to see you were pleased with the customer service Sunny provided, we are very sorry to hear that you did not have a more positive experience at our dealership. Thank you for sharing this feedback so that we can work to improve the overall customer experience.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Both Jarrett and Annette were great to work with.

Reviewed by drmecklApril 06, 2022

Both Jarrett and Annette were great to work with. Very knowledgeable and professional during the whole transaction. If you are looking for a new Dodge I would highly recommend Jarrett.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thanks so much for sharing these kind comments and recommendations! It's wonderful to see you enjoyed a great buying event at Criswell of Thurmont.

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

ISABEL BORSUM was an absolute pleasure to work with

Reviewed by Kaitlynn PortnerFebruary 24, 2022

ISABEL BORSUM was an absolute pleasure to work with during my experience of buying my first Jeep! She searched high and low to find the perfect Jeep for me. She was constantly sending me Jeeps to look at and was willing to go a million miles to make sure my car buying experience was the best ever. Once she realized there were no car on the lots that fit exactly what I wanted she helped me custom order my Jeep. I sent her pictures of what I wanted (I had no idea the names of the parts, lifts, wheels, tires, etc. but Isabel made it happen as you can see my beautiful white Jeep pictured... she did an amazing job and I couldn't have done it without her!!)). Her counterpart Rick in finances sealed the deal and helped me through the financing process so smoothly! And James in the service department has been my go to guy whenever I need service done or have questions about my Jeep! He is so helpful and so sweet and sometimes will even take my car over for a car wash if he has time! I had a wonderful experience from the start and do you want to know the thing I love most? It been a year since I bought my Jeep and I still interact with Isabel and she is still so helpful with anything I need! She is always willing to help guide me with anything I need and answer questions about my jeep. GREAT SERVICE! GREAT SALESWOMAN! GREAT DEALERSHIP! 10/10 recommend.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

We're thrilled to see you are so happy with your Jeep experience at Criswell of Thurmont! It's our goal to deliver an exceptional experience each time you visit, and we thank you for taking the time to recognize the efforts of our staff. We look forward to seeing you soon!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

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