5060 Auth Way
Suitland, MD 20746

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Sales: 301-859-6921

Used Cars: 301-423-5111

Hours Toggle

Sales Department

Sun 11:00am – 7:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of DARCARS Chrysler Dodge Jeep Ram of Marlow Heights

Overall Rating:

2.7 (out of 5)

74% recommend this dealer

148 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I purchased a used 2020 Jeep Cherokee for $25,000.

Reviewed by Sonja S.January 24, 2024

I purchased a used 2020 Jeep Cherokee for $25,000.00 on November 29, 2023, from Darcars Chrysler Dodge Jeep Ram of Marlow Heights. It cut off 2 times for no reason while driving. I took it into the service department on December 16, 2023 they could not find anything wrong with it, I took it in on December 18, 2023 I was told it was a relay switch whatever that is. I was given a rental for 2 days. It was supposed to be fixed. I took it back again on December 26, 2023 because the same thing happened again. So I traded it in because the same thing happened again. The salesman Dwayne C. Henry told me the transmission was going out, several times during that visit. I didn't get the full amount of money that I paid for the Jeep that I paid & I had to pay $10,973.70 more for a 2021 Chrysler 300. Women beware I highly recommend you find another dealership.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

We bought our 2nd car from them.

Reviewed by MurphyDecember 21, 2023

We bought our 2nd car from them. Both of them are Jeeps and both were the Certified cars. Our salesman and the sales manager (Derek) were super nice. We will go back next time we need another one. A bit far, but worth the drive from Virginia.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Murphy, we're delighted to hear that Derek and the DARCARS Chrysler Dodge Jeep Ram of Rockville team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

When we got there for our appointment, the Jeep was ready

Reviewed by Kevin Peters from VIENNA, VADecember 21, 2023

When we got there for our appointment, the Jeep was ready in front of the showroom. Keith was very nice, and his manager Kambiz was also great. We decided to go with a certified Jeep . Saved money and got a longer warranty than a new car. Will buy again from them in 2 years. We hope

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Kevin, thank you so much for your kind review! We're thrilled to hear that Keith and Kambiz provided excellent service during your visit. We're glad you found a certified Jeep that saved you money and offered a longer warranty. We look forward to assisting you again in the future.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About DARCARS Chrysler Dodge Jeep Ram of Marlow Heights

At DARCARS Chrysler Dodge Jeep and Ram of Marlow Heights & DARCARS Automotive Group our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience and the enjoyment it brings that will determine whether we have reached our goals. With that in mind we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

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