A member of the Cars.com family
A member of the Cars.com family
12511 Prosperity Dr
Silver Spring, MD 20904
Sales Department
| Sun | 12:00pm – 5:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Silver Spring, MD that carry Dodge, Jeep, Chrysler, RAM
Overall Rating:
3.7 (out of 5)
67% recommend this dealer
18 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Unethical dealership
Dealership would not honor factory rebates to the customer. Advertised price included rebates, but out the door "quote" was for far more money. Sales management was rude.
Dealer Response
Thank you for your feedback. We invite you to contact us at 800.327.2277 or customerrelations@darcars.com, if you'd like to discuss your specific personal experience. Thank you, DARCARS Customer Relations
Maximum rating = 5
Consistentcy of Great Service
Brian has been my Service Advisor from day one. He has old school manners that are demonstrated to new/old customers. He presents well, is honest, and knowledgeable. His professionalism is cross platform. And, if you are just getting scheduled maintenance or having issues, his temperament is scalable to the situation. He gives his all to make your day better. Thank you for hiring/maintaining the right person for the position. He really deserves more. My name is Elliott Ware. And, I endorse this review.
Dealer Response
Dear Elliott, Thank you so much for your wonderful review and recommendation. We appreciate you taking your time to share with us. We look forward to seeing you next time. DARCARS Customer Relations
Maximum rating = 5
GREAT used car buying experience
I was deeply impressed with the lack of pressure, we felt throughout this entire process. From calling to set up a test drive, to signing the papers. Our Sales person Jeffery was so helpful. He had the car up front and ready to go when we arrived. They were willing to let me hold the car until my husband could come back with me to test drive and were so helpful. We were nervous about the dreaded "Used Car Haggling and there was none of that. They allowed us to have an outside mechanic check out the car before we purchased. We left feeling that we were getting an amazing car, for a great price and were extremely happy and impressed by the entire process. Jeffery was our Sales, Barry was the Manager who also worked with us, and Carlos was our finance person. Really impressive team all around, highly recommend them for any car buying needs.
Dealer Response
Thank you very much for the wonderful review and recommendation. Both mean the world to us. We're thrilled to hear what a great experience you had at our dealership. Congrats on your new vehicle and we look forward to seeing you soon. DARCARS Customer Relations
Maximum rating = 5
At DARCARS Automotive Group our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience and the enjoyment it brings that will determine whether we have reached our goals. With that in mind we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.
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