DARCARS Chrysler Dodge Jeep Ram of Rockville in Rockville including address, phone, dealer reviews, directions, a map, inventory and more

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755 Rockville Pike
Rockville, MD 20852

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Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of DARCARS Chrysler Dodge Jeep Ram of Rockville

Overall Rating:

4.4 (out of 5)

89% recommend this dealer

70 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Dishonest Business Practices

Reviewed by Rick B from Germantown MarylandMarch 11, 2022

Poor Business Practices, I was a repeat customer, never again. Multiple lies this time around and no resolutions. Avoid this dealership by all means possible!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

As you can imagine, this is very worrying to hear. While we understand you're upset, we would appreciate the opportunity to better understand what happened here and do what we can to make it right. Please get in touch with our Customer Relations team at customerrelations@darcars.com or 1-800-327-2277 so we can address this directly - we will look for your contact information, as well. Thank you.

Overall Facilities 3

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Outstanding sales and financial consultants!

Reviewed by Completely satisfied from Frederick, MdSeptember 18, 2020

Nothing but the best customer service and financial advisor. Mohsen and Saji we’re competent, knowledgeable, and very professional. I’m sad and sorry to hear others didn’t have as pleasant of an experience as I did, I highly recommend both of these fine gentlemen for their entire process of buying a new car.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

We're thrilled to read this review. Thank you for sharing your experience with us and thank you for your recommendation. Congrats on your new vehicle!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Worst buying experience of my life

Reviewed by Valerie from Long Island, NYSeptember 05, 2020

I'm so angry, sad, and shocked about these 2 weeks which have passed and I still haven't had any communication, purchase agreement, fees explained. Being I am out of NY and the Jeep is in Maryland, I knew this would be tough. But no communication, sales doesn't answer questions or call back. The salesman, Carlos, seemed in experienced and young. The General Mgr Ali was mocking me, rude, kept drilling me about trade in prices that he paid on this vehicle before it was being sold to me. Andy, another Mgr, never called me back, even promising he would. Then the last day of a 3 day weekend, after explaining the bank was closing in 3 hours. I need purchase agreement so I can get loan and come get vehicle over the weekend. Now Omar took over the task and it was too late, by the time I got the email to leave the last deposit and a new purchase agreement was emailed, the underwriters were gone. After I tried all week, got ignored, even called their corporate store and spoke to Bethany 3 separate times to be a liason. It's the worst car buying experience of atleast 28 years of My life! My husband and I are loyal Dodge, Jeep buyers and I feel ashamed that this dealership scammed me as they did. It was as if they didn't want to sell the vehicle. No interest in helping me at all!!!! I would give them NEGATIVE STARS if I could. Buyers beware.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Our team takes customer satisfaction seriously and it's disappointing to read about your experience. Would you be willing to give us a call? We would like to learn about what transpired and we won't be able to get in touch without your full name. Thank you, DARCARS Customer Relations customerrelations@darcars.com or 1-800-327-2277

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About DARCARS Chrysler Dodge Jeep Ram of Rockville

At DARCARS Automotive Group our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience and the enjoyment it brings that will determine whether we have reached our goals. With that in mind we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

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