Hertrich Ford Chrysler Dodge Jeep RAM of Pocomoke in Pocomoke City including address, phone, dealer reviews, directions, a map, inventory and more

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1618 Ocean Hwy
Pocomoke City, MD 21851

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Sales: 877-280-3166

Used Cars: 410-957-3333

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 3:00pm

Reviews of Hertrich Ford Chrysler Dodge Jeep RAM of Pocomoke

Overall Rating:

3.3 (out of 5)

67% recommend this dealer

3 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

Worth the stop!

Reviewed by Theresa McLaughlin from Washington, NJAugust 25, 2020

Came in to test drive two cars found on the internet, both were sold before I could get there. I was notified before I came about the the one car being sold and discovered the other was sold when I got there. I worked with Scott to explore what are the other options that were within my tight budget and still met my other criteria. Scott and his co-workers were very patient while I test drove multiple cars and was checking reviews of individual vehicles. I did ultimately purchase a used vehicle and no issues thus far in the 300 miles the car has been driven since the purchase. In the waiting area on the sales floor recommend adding multiple USB ports for charging devices, especially for those shopping with kids.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Theresa,We are delighted you were able to work with Scott and experience first-hand the world class experience he provides for his customers! Thank you for recognizing our employees and the commitment they have to making the experience the best ever! We look forward to working with you again.

Overall Facilities N/A

Customer Service 4

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Awesome Service

Reviewed by Genise H from New Church, VANovember 22, 2019

Bill Jump is awesome! That’s why when we purchase a vehicle from Hertrich, we always go to Bill. He’s very easy to talk to; makes the buying process a breeze!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Your satisfaction is very important to us all. Thank you for your continued business in our sales and service departments! We look forward to serving you for all of your automtive needs.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Horrible dealership

Reviewed by Thadius from Oak Hall, VirginiaOctober 20, 2016

Bad sales, worse service. Took 2 weeks of back and forth phone calls to get them to fix a known Sync issue that was and is covered by Ford. Didn't update and still tried to bill me for repairs covered by Ford in full. would not recommend to anyone. What should have been a happy and joyous purchase became a miserable experience I would not wish on anyone.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Hertrich Ford Chrysler Dodge Jeep RAM of Pocomoke

Let's face it: the car buying experience is a big decision. That is why the sales team at Hertrich strives to a hassle free customer experience. Feel free to browse our new and pre-owned inventories of Chrysler Dodge and Jeep vehicles. Our full service dealership is located in Pocomoke City MD and we strive for every customer to leave satisfied no matter what automotive service is required. Call us today at (888) 355-3496 to learn more

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