DARCARS Chrysler Dodge Jeep Ram of New Carrollton in Hyattsville including address, phone, dealer reviews, directions, a map, inventory and more

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8100 Annapolis Rd
Hyattsville, MD 20784

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Sales Department

Sun 12:00pm – 6:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of DARCARS Chrysler Dodge Jeep Ram of New Carrollton

Overall Rating:

2.5 (out of 5)

44% recommend this dealer

23 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Disreputable and underhanded

Reviewed by Jordan Harrison from AltoDecember 29, 2020

Found a lightly used Ford F-250 on their website and called to ask questions and negotiate a deal. Worked out a price with a sales person and asked if they wanted a deposit, to hold the truck for us since it was Christmas Eve and they would be closing early. They sent the form right before they closed, so we did not get it done that day. The next day was Christmas day so nothing happened. Emailed the credit authorization form on Saturday and they received and charged the $2,500 deposit to our card and they sent a receipt back to me. So we figured everything was fine, we don’t live locally so we were arranging shipping and logistics to get it picked up this week and sent to us. Monday the 28th, less than a day and half after making the deposit to supposedly hold the truck for us, I get a text stating that the truck was sold that morning. I was very angry and called and was put in touch with the used car sales manager, I asked what was going on and was told he sold the car himself that morning, and that he had no knowledge of my deposit on the truck, but then he contradicted himself and said that my sales guy had been trying to get ahold of me and he just assumed we didn’t want the vehicle anymore. The deposit was charged and receipt sent back to us on Saturday afternoon, so either the sales manager was lying to me or was more interested in making the sale himself. I don’t recommend anyone deal with a business that takes your money to hold a vehicle and then sales it anyways. Very unprofessional and was basically told it was my fault and tough luck. Take your business to a company that is trustworthy and is not just out to make a dollar!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Bad service

Reviewed by James from Lanham MDMay 23, 2020

My transmission was going back and I took it in for service for two years they could not duplicate the problem so they could not fix it. After another year and not taking it to the shop I started having problems again at this point I took it back to the service warranty on the car has expired and now they have found several issues that need to be fixed and refuse to acknowledge the previous issue and work with me on getting it fixed. After picking my car up without them doing any work to it I drove it for three days and it stopped at a stoplight and would not turn back on I do not recommend going to the service dealer or anything about your car.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We regret to learn you felt there was any aspect of your service experience that was inconvenient and would like to connect with you about your concerns. Rest assured, your feedback definitely important to us. We can be reached at customerrelations@darcars.com or 800-327-2277 if you are open to discussing this further. DARCARS Customer Relations

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

very bad experience

Reviewed by s from Riverdale MDOctober 02, 2018

After four business days, We didn't get a chance to look upon your car's problem. This is what I was told by the so-called assistant service manager Roland Ea. Very unprofessional and unwilling to work

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About DARCARS Chrysler Dodge Jeep Ram of New Carrollton

At DARCARS Automotive Group our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience and the enjoyment it brings that will determine whether we have reached our goals. With that in mind we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

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