Dodge, Jeep and Chrysler
New Car Dealership in Elkton, MD
Overall Rating
2.6/5
Read dealer reviews
The Hertrich Family of Automobile Dealerships began in 1963 with its first location, Hertrich Pontiac Buick in Seaford, Delaware. Since then, the family has grown to now include 21 Dealerships, 19 franchises and three Collision Centers in Delaware, Maryland, New Jersey and most recently, Loveland, Colorado. The Hertrich Family represents a complete line of multi-franchise Sales, Service, Parts, Accessories, and Collision Centers.
Need service for your new Dodge or Jeep?
Hertrich Chrysler Dodge Jeep Ram of Elkton's Dodge-trained mechanics can help.
Hertrich Chrysler Dodge Jeep Ram of Elkton Reviews
Overall Rating
2.6/5
2 out of 5 people recommended this dealer
Overall Facilities:
1.3/5
WARNING! Dishonest and deceptive dealership
Reviewed by Joedisgustedvet
in Williamstown, NJ
April 05, 2021
Misleading and deceptive dealership, filing a complaint with better business bureau. Falsely advertise certified pre-owned vehicle leaving out they are NOT manufacturer certified they are dealership certified. Never mentioned this at anytime during the purchase process. They utilize the same verbiage right from the Ram certified pre-owned program. This only was brought to light when I returned to the dealership to drop off paperwork and asked about my 90 day free SiriusXM subscription for buying a certified pre-owned vehicle. Then and only then I was told it wasn’t really a certified pre-owned vehicle. Apparently there was a small disclaimer at the bottom of the ad, shame on me I guess. Well at least everyone will know of my experience and you can decide if you want to do business with a dealership that operates like that.
JayReeves
Reviewed by Jay-reeves
in De
January 20, 2020
Be careful when you’re due a service or a recall. Please please think of another place to take it to. A recall turned into 1k of there mistakes. Needless to say after they couldn’t repair ABS problem that they caused, I found a real repair center who fix it properly.
The worst place to take a vehicle,
Dishonesty and incompetent people.
Corrupt and discriminating Service Center
Reviewed by dogette39
in Elkton, MD
April 15, 2019
"Corrupt and discriminating Service Center"
If I could give a negative star review I would. I Took my 2011 Jeep Grand Cherokee to Hertrich of Elkton to repair a Tramission overheating warning light.
Under the supervision of Manager Patrick I was charged the following to correct my transmission overheating :
$129.95 for a diagnostic check by Hertrich employee Technician Rich. The repair for the “indicated code” was to replace the a clogged Condensor or cooler.
$686.20 to replace cooler/condenser combo.
$382.87 to replace the transmission filter and pan gasket
$1199.02 Total Repair cost
These repairs DID NOT FIX THE PROBLEM. In less then 10 miles the warning light came right back on with the transmission overheating at 248 degrees.
I Took the Jeep back to Hertrich on the following Monday. The new estimate to fix the problem according to employee Perry.
$35.00 Adapter plug
$45.00 Fluid
$50.00 transmission pan gasket
$565.00 transmission valve body
$259.90 Labor
$954.90 Total estimate
I declined this estimate but instead took my Jeep to a local service center who identified the real problem on 1 visit and it was fixed for:
$290.31 Parts and labor.
The repair made was NOT what the Jeep dealership said it was on either estimate and their BS "Code"
I seriously think the Jeep dealership discriminated against me since I was a woman and charged me for unnecessary parts and labor and/or they simply dont know what they are doing. They misrepresented the actual problem and lied about obtaining a code during the diagnostic check. Originally they fixed the Jeep according to the code then retracted that statement saying they were guessing since the diagnostic never presented a code.
Finally, they WOULD NOT HONOR THE CUSTOMARY DISCOUNT TO CHRYSLER RETIREES!
