Charlie's Motor Mall in Augusta including address, phone, dealer reviews, directions, a map, inventory and more

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465 Western Ave
Augusta, ME 04330

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of Charlie's Motor Mall

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

107 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible experience

Reviewed by MikeS from Freeport, MEMay 30, 2020

I went to buy a Nissan Murano. Dealers near me were offering deep discounts and a friend saw a flier advertising other cars at discount at Charlies. I called to see if they were offering a discount on the Murano as well. I was told come on up, we can make a deal. I went. They test drove my car as I test drove the Murano. When it came to deal, there was no deal and the offer on my car was pitiful. It was an easy decision to make to walk. But when I walked outside to get in my car, it was nowhere to be found. I went back in to ask where it was parked and was given a point out to the back of the parking lot. parked all by itself. It was the penalty I paid for not completing the deal but it is their penalty that I write this review and will continue to let my friends know to NEVER DO BUSINESS WITH CHARLIES.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi there, I would like to get some more details about your experience with us. We have no record of this visit to our dealership and certainly do not park customers' vehicles out back. Perhaps you could email us more information, such as who you spoke with and what you were trading. Thank you for the feedback, our email is sales@charliesmm.com Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Charlie's Nissan

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Service dept went above and beyond

Reviewed by EmilyP from Sandusky, OHSeptember 24, 2019

My husband and I were making a 15-hour-drive from Ohio to Acadia National Park in Maine. Just two hours from our destination, the transfer case on our 2016 Jeep Wrangler exploded, leaving us stranded on the highway in Augusta. Our vehicle was towed to the nearest Jeep dealership, Charlie’s Motor Mall. We were shaken up, stressed about getting to our vacation, and unsure when the Jeep could be repaired. The team at Charlie’s worked quickly to get us in a rental, even moving luggage and supplies for us from our Jeep into the rental! We were back on the road in no time. Over the next few days, Charlie’s worked closely with our insurance company to expedite the repairs, keeping us informed at every turn. Not only did they fix our Jeep in record time, they also addressed an unrelated warranty issue which offered us the rental vehicle at no charge! Thanks to Cory, Heidi, Steve and the gang, we were able to relax and enjoy our vacation. Turns out Maine is a beautiful state… and home to a lot of great people.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

2.0 (out of 5)

Rebecca Eilers

Reviewed by Rebecca Eilers from RockportSeptember 09, 2019

I have bought many cars from Charlie and that is why I was surprised by their attitude when I returned a leased car. Three months after I returned it I was billed over 1,000 . Part was no credit for payments made, part was unreasonable expectations about normal wear of a three year old car. I asked the financial person (Troy) for help in dealing with the errors made by Toyota Financial. He was rude and said Charlie's had nothing to do with it. I got th message loud and clear--Once you buy your car from them you are on your own. I've bought my last from them.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Charlie's Motor Mall

Charlie's Family of Dealerships in Augusta ME has been selling and servicing customers in the central Maine area for the past 25 years. As a matter of fact earlier this year we sold our 125000 vehicle!!! We sell cars suvs and trucks to people from all areas of the state including the Bangor area the Lewiston Auburn area the greater Portland area as well the coastal area including Rockland and Camden. Our new vehicle lines in Augusta include Subaru Jeep KIA Nissan Honda Toyota and Mitsubishi. We Have hot new models arriving daily.

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