Rod Hatfield Chrysler-Dodge-Jeep-RAM in Winchester including address, phone, dealer reviews, directions, a map, inventory and more

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1500 W Lexington Ave
Winchester, KY 40391

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 8:30am – 5:00pm
Tue 8:30am – 5:00pm
Wed 8:30am – 5:00pm
Thu 8:30am – 5:00pm
Fri 8:30am – 5:00pm
Sat 8:30am – 2:00pm

Reviews of Rod Hatfield Chrysler-Dodge-Jeep-RAM

Overall Rating:

3.7 (out of 5)

37% recommend this dealer

57 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

No care for customer

Reviewed by Delvin Dee Williams from EubankMarch 23, 2023

I purchased a vehicle from ''Rod Hatfield'' used car factory in Nicholasville. After four days the radio, GPS, On Star, phone all quit working. I asked the dealer to help me out to get it fixed. They sent me to their dealership in Lexington and said, they would be able to help me out. They advised me that I would need to leave the vehicle 24 hours and it would cost $189 just to diagnose the problem. The next day they told me the problem and that it would cost $2,700 to fix it. When I asked if they could help with the cost, they first said no. After a few days of talking with them, they offered a 20% discount. I then checked with two other Cheverolet Dealers. Both offered to do the same repair for $1,700. After discussing the problem with several of their associates to find a solution, they assured me that there was no way that they could help me to fix the system unless I paid the $2,140. I left a very unsatisfied customer, but it didn't seem that it bothered them a bit that I was unsatisfied.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

They took good care of me I was satisfied with the deal

Reviewed by fredgood84April 28, 2022

They took good care of me I was satisfied with the deal and have always had a good experience.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

They are always helpful and friendly every time we come

Reviewed by mindycrockett1969April 15, 2022

They are always helpful and friendly every time we come in. Love doing business with them.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Rod Hatfield Chrysler-Dodge-Jeep-RAM

Rod Hatfield on Lexington Avenue in Winchester KY treats the needs of each individual customer with paramount concern. We know that you have high expectations and we aim to surpass those expectations during your visit. As a New/Certified Used car and truck dealer we enjoy the challenge of meeting and exceeding those standards each and every time. No matter the situation WE CAN HELP...No credit Bad credit Bankruptcies Repos Divorces; No Matter The Situation...WE CAN HELP...Allow us to demonstrate our commitment to excellence.We are proudly serving Lexington Richmond Louisville Georgetown Frankfort Winchester & all surrounding areas.

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