Rod Hatfield Chrysler-Dodge-Jeep-RAM

Went to this dealership to trade in our 2020 Explorer ST granted we where upside down and was fully aware this so we picked out a new truck over and did most of everything over the phone. Was quoted at 44K for our trade, finance calls me to tell me payments and I ask does this include extended warranty and was told yes. So we agree and drive down sign paperwork and leave. Few days later I start receiving emails from Allstate about a package I purchased yet we never made aware of this package I call Allstate and find out they tact on a $5K package that is worthless. I drive to the dealership and tell finance I wanted to cancel the 5k package as I had 60/days for a full refund they absolutely refused to do it claiming they could not have sold me the truck without adding this package I told them this is out right a lie and yet they where ok with me returning to the dealership 61/days later so that it would be pro-rated so I would lose money and they could keep more of the commission from the package. In the end I was forced to go through Allstate in order to get my full refund. This dealership cares nothing about customers only cares for adding unwanted packages to increase there commission. As it stands they where able to add an uncancellable lifetime warranty that is only good if you have your vehicle serviced there. Again never asking the customer to even see if it’s possible for them to get the vehicle serviced there. Being I’m almost 2hrs away and have 2 Mopar dealers closer. So my recommendation is to steer clear of this dealership they make crap up to cost you money and make it practically impossible to get refunds of items that you paid for. I would never recommend this dealership to anyone nor will I ever do business with them. I’m actually shocked there still selling cars under the Chrysler Ram Jeep branding as they giving this brand a horrible experience to customers.

This dealership is a complete joke in every sense of the word. I was looking at the 21 Chrysler 300 they’ve got for sale trading a 2020 Grand Caravan with 4400 miles. I buy 40 plus cars a year so you can imagine how many dealers I deal with and was in car sales for 8 years as a manager. Started out with Abraham trying to get my information for credit application when all I wanted was a quote. I pointed out he needed none of the info he was asking for. Nick the sales manager got involved then. I sent him info on my trade and he gave me a low ball offer of $14,000 I said thank you but no. He then asked where we were off and I told him trade by $6000 dollars ... that’s what I want, doesn’t necessarily make it realistic. Nick then goes on to use profanity which is absolutely ridiculous in my opinion when speaking to a customer. And making it out as my experience in car sales meant absolutely nothing. I can assure you I can and do buy whatever I want whenever I want but it’ll never be from this establishment. I should’ve looked at reviews before sending in my inquiry would’ve saved me time.

They full of xxxx they xxxxed me over twice, they put my breaks on backwards and at first told me i had to pay , I called them all day for a lender car and they told me to wait until the next day so they could talk to someone else, tf would I need a lender car for then when that's the day I work and that's the day of service, and who puts breaks on backwards they insisted the car came to them like that but the salesman told me they put new breaks on it when I brought the car,(sorry we didnt inspect it they said) these people are just about money and not making honest deals or good customer service, I do not recommend this car lot to anyone who's smart, this lot is for dummies. I know nothing about cars and I've knew from day one this truck did not sound right! I'm pissed I've not had this truck long and they want to play your hard earned money for keeps. Do not get your car from them if you want to be able to continue a business relationship with them they are scam! It's all Money and profit for them! Point blank period!