Moore Ford in Hartford including address, phone, dealer reviews, directions, a map, inventory and more

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1201 S Main St
Hartford, KY 42347

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 2:00pm

Reviews of Moore Ford

Overall Rating:

1.4 (out of 5)

0% recommend this dealer

3 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worst customer service.

Reviewed by Amelia from Bowling Green, KentuckyDecember 29, 2018

The only reason this place got one star is bc zero stars is not an option. I was actually shocked at how rude and unwelcoming the staff was. Even if I found the best car with the best price I would never give this dealership a penny of my money. I’m usually not one to write reviews but this experience was over 2 moths ago and I still can’t believe how horrible the customer service was. Unfortunately it was not just one person. It was everyone person we came in contact with.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

HORRIBLE SERVICE DEPT AND DEALERSHIP

Reviewed by STAY AWAY from HARTFORD, KYJuly 07, 2015

If you're in need of service on a Dodge/Chrysler go anywhere else in the tri-state it's worth the drive. The staff is rude and act like they don't want your service. The service mgr. told us 3 times our Dodge was fixed and ready to go only to find out nothing had been done except for clearing error codes. We waited over 6 hours being out of town with no loaners available only to find our time wasted. Don't waste your time go somewhere else. The facilities were disturbing...dead bugs all over the floor and filth. I'll never be back.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.3 (out of 5)

Terrible service, terrible experience

Reviewed by NotAFordFan from Hartford,KYFebruary 26, 2015

The dealership never ordered vehicle. Waited 9 weeks for nothing.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

This vehicle was sold to a Municipality, the dealership thought the board of directors would provide written confirmation of the ordered vehicle. They only provided a verbal confirmation of the order. The situation has been rectified.

Overall Facilities 3

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Moore Ford

We carry all the latest models and our expert sales staff will help you find the perfect vehicle for your lifestyle. Moore Chrysler Jeep Dodge Ram is one of the leading Chrysler Jeep Ram and Dodge dealerships in the Owensboro Bowling Green and Madisonville areas offering excellent customer service a friendly environment attractive financing options and great cars!

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