Jeff Wyler Ft. Thomas in Fort Thomas including address, phone, dealer reviews, directions, a map, inventory and more

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100 Alexandria Pike
Fort Thomas, KY 41075

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Sales: 859-757-4768

Used Cars: 859-757-4784

Hours Toggle

Sales Department

Sun Closed
Mon 10:00am – 5:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat Closed

Reviews of Jeff Wyler Ft. Thomas

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

923 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

GM Rude and Unprofessional

Reviewed by Not a Customer from Cincinnati, OhioAugust 29, 2022

I went to purchase a used car for cash after I called to check that it was still available. First they didn't know where the car was ( when I arrived the salesman had located)then said it hadn't had a chance to go through their service checks even though they had the car listed on their web site. They then produce a sheet showing a higher price and he "Wyler Discount" to the selling price listed on their site. I had questions which the Sales Manger and General manager could not answer to my satisfaction. Not only that but the GM was rude and sarcastic. They also kept trying to add additional services I didn't want. The GM snatched the keys from in front of me (mind you we had a deal and signed document) ran off with the key and took the car. Very childish and unprofessional to put it nicely. Basically he reneged on the deal that was signed on the table. So two managers of which neither could not or would not satisfy my questions. The answer was I don't know. I would not ever purchase from any of the dealerships especially after reading other comments about other locations that were not flattering. I phoned corporate (dialed the 859 Kentucky) .Did not receive any better customer service .

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 1

Customer Service N/A

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Horrible Service Department.

Reviewed by AConners from Dayton, KYAugust 26, 2022

We called about service for our convertible as it would not start. We spoke with Derek in the service department and he said we could have it towed there and they would let us know what was wrong. That was on August 5th. We called Derek after a few days and he said they had not gotten to it yet but would let us know. We asked that the car be covered and in the shade as it has always been kept in the garage. Derek said no problem. My husband called a few days later for an update. Derek did not respond. After many messages and not returned calls asking Derek to call us back, we were ignored. After 2 1/2 weeks of nothing, my husband went to pick up our car. We found a better dealership that could help us. Upon arrival my husband saw that the convertible top had come apart from the glass as it was parked in direct sunlight. Since the top was broken, the car interior was soaked with water. This car had just been detailed a month before! The clerk asked who had worked on our car and my husband said he did not know as Derek would not return his calls. We asked for all 3 sets of keys back and waited for the tow to the real mechanic. Derek did not care one bit about our car. The lack of communication was horrible! The damage to our car will be expensive to repair in addition to the cost of an extra tow. If this is the way Wyler does business, it is terrible! There was no apology or anything from this place! We will pursue restitution and will never return to this disputable dealership!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Dishonest dealership, terrible business practices!

Reviewed by KENNETH.SFebruary 23, 2022

Dishonest dealership, terrible business practices!! called to see an advertised truck on Feb 5. Doug Lambert answered my call and said he would have it ready to show, then called me back 15 minutes later and said it wasn't there, claimed it was out for detail. I told him to call me when it was back. Truck was listed for 42,900. On Monday price of truck went up 4k. I sent a text to doug to see if it was back and ask about the price change. He said he "was not aware of that". I waited multiple more days and all communication was initiated by me, not the salesperson. In the meantime the price changed almost daily, was over 48k at one point. Finally answered my message on Feb 15th and said the truck was back. Told him my concerns about the price going up so much and was told the price changed after it went through service. I told him I knew this was not true because carfax showed it being serviced on Jan 25th, well before our first contact. He said the price was 45,900 and that they would not make good on the price even though I was on my way to look at the truck when listed for 42,900. Will NOT even consider shopping here ever again. POOR business practices!

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Jeff Wyler Ft. Thomas

Jeff Wyler Fairfield is your premiere dealer. We sell new cars trucks SUVs and vans and we also sell used cars and used trucks including Certified Preowned vehicles.

Our service department features certified technicians who use modern equipment and diagnostic tools to fix or repair your auto. We use genuine OEM parts and accessories which are also for sale at our onsite store.

In an accident or fender-bender? Our body shop provides free estimates.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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