Dale Willey Chrysler Dodge Jeep Ram in Lawrence including address, phone, dealer reviews, directions, a map, inventory and more

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2300 W 29th Terrace
Lawrence, KS 66047

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Reviews of Dale Willey Chrysler Dodge Jeep Ram

Overall Rating:

1 (out of 5)

0% recommend this dealer

2 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrific -IMMORAL, UNETHICAL-UNCARING, DEALERSHIP

Reviewed by M M M from Gardner KANSASMay 18, 2021

I TRADED A 2018 Jeep Compass Trailhawk with 4,500 miles to DALE WILLEY. For A 2021 Jeep Renegade Latitude that has Significantly Severely Mechanical Problems! I am a Disabled American Female Veteran and Right Now I am CAR-LESS. My Car Is In The Shop and I Received No Loaners or Rental! I am Extremely Sorry The Day I DROVE INTO DALE WILLEY and Talked With Sales Manager Colin Downey and Spence from Honda Finance. I BARGAINED IN GOOD FAITH and DOWN GRADED to A CAR WITH NUMEROUS CAR Problems! I have absolutely been FRIGHTENED AND AFRAID To Even GET IN This CAR. It’s In The Shop Being Repaired and I have absolutely NOTHING TO DRIVE! HOW FRUSTRATING, IRRITATING, DEPRESSING and STRESSFUL IS THIS! I have not been CAR-LESS for the last 40-YEARS. I have always OWNED 2-AUTOMOBILES and NOW I SEE WHY? NO ONE AT DALE WILLEY’S WILL TALK TO ME! I Am EXASPERATED WITH THIS FOOLISHNESS. I have a CASE WITH CUSTOMER SATISFACTION HEADQUARTERS TEAM WITH JEEP AND I HAVEN’T HEARD FROM ANYONE AFTER 4-PHONE CALLS! I WILL PROBABLY NEVER BUY ONE OF THESE CARS AGAIN. IF A MANUFACTURER WILL NOT STAND BEHIND THEIR CARS WHY SHOULD I PATRONIZE THEM!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Don't shop here

Reviewed by Bam from Lawrence. KansasApril 19, 2021

One of the worse places to buy a used car collin the manager lies and don't check or look over there cars they just check there sheet has good and hope u don't find anything very rude on phone to my wife and me Collin is one of the worse salesman there is DONT BUY FROM THEM

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

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