Krieger Ford Chrysler Jeep Dodge RAM in Muscatine including address, phone, dealer reviews, directions, a map, inventory and more

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3205 US-61
Muscatine, IA 52761

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Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 12:00pm

Reviews of Krieger Ford Chrysler Jeep Dodge RAM

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

448 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.5 (out of 5)

Shady Pricing or technology ineptitude

Reviewed by J G from Dubuque IAApril 14, 2021

Some shady pricing deals. They had a car on the lot, it was priced below book, but marked on both Facebook and their website as a sale, and not that far below what many other dealers were selling similar cars at, less than 1000 less than what I am buying instead. I called, confirmed the price with the sales manager, Skip, as what was listed on their webpage, $4650. We set up a time, and he sent more pictures. Meanwhile I got an email from someone else saying their was a pricing error, it is $9650, ok, but it is literally listed as original price of $7650 on the webpage with a $4650 sale, big sale, but as I said, only about $800 less than very similar vehicles in the same 2 hour radius I am looking. I texted Skip back, and he calls to say that the price is actually $7650 and not on sale. They need to get their act together on pricing. If someone calls, sets up an appointment, and verbally confirms a price with you, it is pretty shady to go changing it several times. I get it, things get listed wrong sometimes, which is why people call to confirm a price. Thankfully I had submitted an email request or I would have driven 90 minutes to find out the car was priced just over top dollar for KBB, and not below book.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hello, thank you for sharing your feedback. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (563) 263-5324 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.5 (out of 5)

Dishonest. Terrible support after sale

Reviewed by John from bettendorfApril 05, 2021

bought new truck from this dealer. Bedliner improperly installed. Peeling out from day installed They refuse to replace and install properly. They do not keep their word.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

John, thank you for sharing your feedback. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (563) 263-5324 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Finance guy deceivingly snuck in extra cost.

Reviewed by Joe from Wilton, IAApril 02, 2021

Asked us if he could get us the warranty at no extra cost on our payment if we would be ok with that. He said “I just want to see you guys get a warranty”. Then he got us a better interest rate than he told us he could get and snuck in the cost of the warranty ($3000) without telling us.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Joe, we are disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (563) 263-5324 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Krieger Ford Chrysler Jeep Dodge RAM

Krieger Auto Group is a 4th Generation family owned and operated new & used car dealership representing products manufactured by GMC Chevrolet Buick Ford Lincoln Jeep Dodge and Ram. We have proudly been serving Eastern Iowa and Western Illinois since 1956. Kriegers prides itself on delivering the highest standards in automotive Sales and Service. Krieger Auto Group....Shop Us Once Your Family For Life.

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