Edwards Chrysler Dodge Jeep Ram Fiat in Council Bluffs including address, phone, dealer reviews, directions, a map, inventory and more

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1011 34th Ave
Council Bluffs, IA 51501

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 7:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Edwards Chrysler Dodge Jeep Ram Fiat

Overall Rating:

3.9 (out of 5)

70% recommend this dealer

33 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.5 (out of 5)

Terrible service

Reviewed by Unhappy Jeep owner from IowaApril 21, 2021

Had my Jeep towed in on a Saturday because service light come on and Jeep wouldn’t move. Took them til Friday to even look at it and then Chase the service advisor Didn’t call me back after talking to him and leaving message to call me. Called again Saturday morning to get only an oil change guy who couldn’t tell me anything so have to wait til Monday now. Called again Monday morning and they explained to me they called find anything wrong with the Jeep while they drove it. Which is weird because it would even move when we had it towed in. So it took them over a week to tell me nothing was wrong with the Jeep

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Total lack of trust in the service dept

Reviewed by J from IowaFebruary 28, 2021

Brought my car in for warranty work. The one broken part was replace but they did not complete other required work after the broken part was replaced. When I got home I found another damaged part that should have been easily caught while it was there. Took back for them to complete the first job and do the second. After I got back again I immediately began to have more issues. I returned the car and they told me trans needs clutch rebuilt. Service rep did not know it was cvt and couldn’t be rebuilt at shop. I decided to sell the car for almost nothing just to find out the limited slip system had failed. By pulling 1 fuse it drove perfect. I thought I had found a local dealer to use for my repairs but I would not trust them to air up my tires.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.3 (out of 5)

Bad Service

Reviewed by Kieralynn from OmahaJanuary 31, 2021

Customer service is ok but unfortunately car service sucks! I took my jeep in for an unknown leak. They supposedly found the leak, went through my warranty to cover parts and labor, told me it would be a 6-7 hour job, I took it in, they ended up keeping it over night, got it back the next day car still leaked! Called them, took it back a few days later hoping they could redeem themselves you know, mistakes happen, they tell me its a different leak and once again "order parts". Repeat its a 6-7 hour job but once again I had to pick it up the next day🤷🏾‍♀️ No biggie but to recieve the car with my emergency hazard lights not working(they worked prior) and peep this....the car still leaks!!!!!!! Took it back only for them to "connect" the emergency lights, told them of my frustrations, "sorry" is really all i got, now my car has been there 3 times total, paid deductible and still leaking😡 Highly not reccomended!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Edwards Chrysler Dodge Jeep Ram Fiat

Edwards Auto Group is an Iowa-based company and for over 40 years our goal has been "to provide our customers with an experience that exceeds their expectations." The Edwards Chrysler Dodge Jeep Ram Fiat dealership is the premier destination in the Omaha/Council Bluffs Metropolitan Area for new and quality used vehicles at an affordable price.

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