York Chrysler Dodge Jeep Ram of Plainfield

The customer service has definitely went down in the service department. Instead of servicing my vehicle with their skills, they used their ignorance and incompetence which I addressed. A bit of confusion was met, but once FINALLY cleared up with the help of manager, I was told that they could understand the frustration and we were now ‘good to proceed’ even for future business. All of that ‘kumbaya’ was out of the window and I was no longer allowed to be serviced at the facility, even for the work already done by them and under warranty when I informed them of that, yet again, the services that they provided were still NOT working correctly. That my issue was not fixed. The more I complained about the issue as they said it was corrected and I showed them camera footage that it was not, they became VERY DISPLEASED and CONDESCENDING which led me to threaten legal action, then they REALLY got under…They seemed to have allowed their service manager, whom I had pursued legal action against his previous employer under his supervision, get into their head due to a statement J. Freeman made, and also forgot that I am a customer, NOT an employee. The fact that I was right from the beginning, and they were just adamant on me being wrong, with the evidence showing/backing me up from a different facility what was needed to get done. I’m still waiting since April.

Good placevto change oil for my car and good customer service good and nice thanks

Doc was easy to work with. He did what he said he would do and made the process easy.