Burnworth Zollars Chrysler Dodge Jeep Ram in Nappanee including address, phone, dealer reviews, directions, a map, inventory and more

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2450 N Main St
Nappanee, IN 46550

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 2:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Burnworth Zollars Chrysler Dodge Jeep Ram

Overall Rating:

4.9 (out of 5)

94% recommend this dealer

16 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I appreciate the service department at BZ Autos in

Reviewed by Amiranda84September 30, 2022

I appreciate the service department at BZ Autos in Nappanee so much! I bought an old Jeep and found out through going to get an oil change some things that needed fixed. I took it back to BZ because of the warranty. They went way above just fixing what I was concerned about! They even fixed more! I can’t say enough about how they stood behind the customer in this circumstance! Thank you BZ!!!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hi Amiranda84, Thank you for your 5-star review. We are delighted to hear you were satisfied with your service. We hope to see you soon. Have a great day. Sincerely, Ken Cook, Owner

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Truck was having emissions problems and they jumped on it

Reviewed by calebgressettSeptember 22, 2022

Truck was having emissions problems and they jumped on it immediately to get me back on the road.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hi calebgressett, Thank you for your 5-star review. We are delighted to hear you were satisfied with your service. We are looking forward to seeing you soon. Have a great day. Sincerely, Ken Cook, Owner

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

Just had my car in the get repaired for clunking in the

Reviewed by Mike46563September 20, 2022

Just had my car in the get repaired for clunking in the drivers front wheel. They replaced the lower font control arms and said it was fixed. As I drove away It still had the clunking going on and they said they can’t get me in for two weeks now. I had already made my appointment to get it repaired and it was not repaired and now I have to wait for two weeks to get it back in? Had they drove the car they would know it was not repaired properly. I feel they over charged me. I have a deductible of $100 and when I go to pay I had an out of pocket expense of$456. Not to happy about that. I will take it back for them to finish the repairs but I will never take it back after this unless the manager get involved and makes things right. The older service guy acted like he really hated his job and he was miserable working there. He would not the person I would have as the face of my service department. Just wanted to update this. I did reach out to the manager there and they did get me back in the next day but they had to order parts to get it fixed. They did fix it correctly this time and the best part they paid for the parts and labor to make things right with me. This is customer service at its finest. They have kept my business by doing this for me to make things right. The managers and the mechanic that worked on the car were very good people and I do truly appreciate them but that older guy at the service counter I’m not a fan of because he acts like it’s a chore to help you. Thanks again to the management to step up and make things right.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Mike, I would like to speak with you in regards to your recent experience with our service department. Please contact me at 574-773-7878 or email robert@bzautos.com. Sincerely, Robert Uyhelji

Overall Experience 3

Customer Service 4

Quality of Repair N/A

Friendliness 4

Pricing N/A

Maximum rating = 5

About Burnworth Zollars Chrysler Dodge Jeep Ram

Burnworth-Zollars Auto Group was established in 1979 with 5 employees and has now expanded to 80 employees. We provide customers with three certified service/parts departments body shop finance department with over 20 available lenders on-site car wash loaner cars detail department and one of the LARGEST inventories in the area to choose from. We also have the ability to do title work and plate transfer making Burnworth-Zollars a one-stop shop for everyone. We offer many vehicle protections such as extended service contracts paint/interior protection tire/wheel coverage GAP coverage insurances and outside detailing.

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