BIG Chrysler Dodge Jeep Ram in Michigan City including address, phone, dealer reviews, directions, a map, inventory and more

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501 US-20
Michigan City, IN 46360

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 7:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 2:30pm

Reviews of BIG Chrysler Dodge Jeep Ram

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

55 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Awesome!!

Reviewed by Jeff Seibt from DemotteJuly 07, 2020

Cole Seibt was a great salesman. Josh gave us a great deal on our 2019 Pacifica and Danny got us a great interest rate. The whole sales process was AWESOME!!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

WORST SERVICE IVE HAS FROM ANY COMPANY

Reviewed by BP from LA PORTEJune 30, 2020

Id give negative stars if i could on the service department cant personally comment on sales. I had my car towed in because i was told it would be looked at that day for sure. After TWO WEEKS of countless calls and getting the run around from at least a half of a dozen people it finally got looked at and they ruled it a starter and quoted me a ridiculous $900 for an $80 part and a 30 minute job so i told them to just roll it back out and i would be there the next day to pick it up. So that night it thunderstormed and "rolled it out" is exactly what they did. Into the middle of nowhere KEY IN THE ON POSITION WITH THE WINDOWS DOWN. So as you could imagine car got rained in battery was dead ect. Service was already gone but there was a salesman there that i notified of this and let him know i wasnt taking my car with a dead battery as i did not bring it in with a dead battery. Well..... 2 weeks go by and i leave the car there just to see if they are ever gonna charge it. (They never did picked car up dead battery) paid a shop $120 and picked up a starter for $83. $203vs$900.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.8 (out of 5)

Inept/unethical service. Ownership change did it.

Reviewed by John Oppman from Michigan cityApril 25, 2020

Been a customer here for years, several vehicles purchased and serviced until owners changed, people I trusted left and service became inept. After several serious screwups (one left me driving an unsafe vehicle) and then trying to get me to agree to a nonexistent repair problem I had to change over to Laporte dealership.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

John, we would love to hear from you personally! Inept/unethical is something that we have never been called before so we are interested in knowing what happened so we can fix it. We have almost 1,000 reviews and our score is 4.9 out of 5. We strive hard to make every experience a 5 so help us do that. Please call Scott Clausing at 219-872-8600.

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

About BIG Chrysler Dodge Jeep Ram

Welcome to the New Michigan City Chrysler Dodge Jeep Ram located at 700 E US Hwy 20 in Michigan City IN 46360. We are also a Chrysler Certified Pre-owned Dealer as well. Please ask for Charlie Pilatos our Internet Sales Manager as he has over 21 years experience with Chrysler Dodge Jeep Ram vehicles. You may always reach him at (219)872-6000 or email: charlie@michigancitycdjr.com.

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