Twin City Dodge Chrysler Jeep RAM in Lafayette including address, phone, dealer reviews, directions, a map, inventory and more

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3838 E 38 St.
Lafayette, IN 47905

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Sales: 800-562-4581

Used Cars: 888-904-1025

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 7:30am – 1:00pm

Reviews of Twin City Dodge Chrysler Jeep RAM

Overall Rating:

4.2 (out of 5)

82% recommend this dealer

27 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Do NOT buy Used Here

Reviewed by Kylie from IndianaMay 28, 2021

I rarely write reviews, but our experience here was a disaster. If you're looking to buy a used vehicle, I would look elsewhere. We had several problems come up, and we are still dealing with issues a month after our purchase. When we bought the vehicle it was disclosed to us that the lift gate and paint needed work. They agreed to fix that for us before we took possession. 1. The lift gate was only partially fixed due to miscommunication between sales and service. They realized their mistake and ended up fixing the lift gate properly, but the paint job couldn't be done until the next week which was fine. 2. We dropped it off a week later, and they only fixed 1 paint spot. We called and they said they could fix the top paint spot the next week. 3. By this time we noticed a burning oil smell - had a mechanic look at it and the valve cover gaskets were leaking on the top and bottom. This is an obvious issue that any mechanic should have caught. So the Twin City mechanic either saw the problem and didn't disclose it or didn't look the vehicle over thoroughly. I called Twin City and spoke to service. They said they were really sorry about that and would be happy to take care of that for us. He looked up our appointment and said to bring it in when we were getting the rest of the paint fixed. Told them we would need a van loaner vehicle and not a 5 seater since we have kids. He said they could definitely do that. 4. Dropped the van off the next week and double checked the work they'd be doing. The service manager, Scot, came out and said they had no note of anyone saying they'd fix the valve cover leaks. Talked to the general manager, Gary, and he said he also didn't approve that work and "if I fixed everything on every vehicle that came through, we wouldn't make any money". Wow - awesome to know. I didn't expect them to fix everything, but I DO expect dealerships to disclose the work they know needs to happen. They obviously do not care about their used vehicle customers. 5. I still wanted them to fix the paint, so they brought out the loaner vehicle. It was a 5 seater even though my husband had called twice about getting a van. **There is such a lack of communication between departments here. They do not stand by their word, and you certainly shouldn't expect a fair used purchase experience. I would not recommend this place to anyone. UPDATE on the valve fix from our mechanic: "I think I know why the dealership did not want to do this job. The back valve cover was leaking because someone had been in there and broke the bolts off. I removed the bolts by just picking them up."

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great customer service!

Reviewed by Ashmwils from Kirklin, INFebruary 23, 2021

We are looking for a new Pacifica. Twin City has done a great job reaching out and has been very kind! We are refinancing our home right now so have decided to be a halt to buying a new car. Will reach out when the refinancing process is complete!

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

ZERO stars for repairs!!!

Reviewed by Tired of getting ripped off! from Lafayette, INNovember 09, 2020

Appalling in every conceivable way! I have been calling for almost an hour and no one will answer the phone. They damaged my car on my first service visit, refused to take responsibility, and made me pay almost $300 for the pleasure. EVERY SINGLE repair they have done since has failed! I was only going here for warranty coverage but I've reached the end of my patience. I'll pull my car by hand somewhere else before I go back to Twin City!!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Twin City Dodge Chrysler Jeep RAM

Twin City has been serving customers throughout Mid-North Indiana and beyond since 1974. We're a family owned dealership with three generations of tradition. An affordable quality vehicle can be tough to find. Our sales and finance team work together to provide you with the automobile you desire at a price you can afford. Search our inventory and chat online with our team.

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