Eastgate Chrysler Jeep Dodge RAM in Indianapolis including address, phone, dealer reviews, directions, a map, inventory and more

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500 Shadeland Ave
Indianapolis, IN 46219

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 3:00pm

Reviews of Eastgate Chrysler Jeep Dodge RAM

Overall Rating:

4.4 (out of 5)

86% recommend this dealer

56 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

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Reviewed by Jackson smith from KENTUCKYMay 24, 2022

David’s amazing !! Helped me find the perfect cate for me and my family of 8 ! If you ever go ask for David he makes things easier

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Jackson, thank you for taking the time to leave us a positive review. We are happy to learn that our Sales Team was able to help you find the perfect car for you and was able to make the overall experience at our dealership pleasant and enjoyable. If you ever need help with your vehicle, feel free to give us a call here at Eastgate Chrysler Jeep Dodge Ram!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Sales manager lied

Reviewed by Terry from Indianapolis, inFebruary 11, 2022

I ordered a new 2022 Ram Rebel truck. When the truck was delivered to the dealer they called. Once at the dealer we proceeded to do the paperwork on this new vehicle. I asked the salesmen what I was getting for my trade and he said $38,000 but I was being charged $500 because the sales manager told my sales to tell me it was going to cost them $38,500 to pay off my lease. The payoff on my lease from Chrysler Capital was $27,887.14. So I ask what the deal was and the salesmen proceeded to lie to me about that is what it will cost them to payoff my lease. So we left and did not buy the truck. So drove to Button Ram and ordered a new truck. On my way home from Kokomo the salesmen from Eastgate called me. This is what he had to say to me. My sales manager call Chrysler Capital and we where able to get you $6500 for your trade. This was a lie had they been honest about the trade price to begin with i would have went home with the new truck. I have never been treated the way I was at Eastgate. I would not recommend doing business with then. If you have no other choice good luck a concerned customer

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Terry, I appreciate you taking the time to leave a review, as we take these particular moments very seriously and we definitely do not wish for our guests to go through an unpleasant experience here at Eastgate Chrysler Jeep Dodge Ram. I apologize for your experience and would like the opportunity to possibly turn things around. If you are open to reaching out to me about this, I hope to improve upon this moving forward. Thank you, Sean Roberts General Sales Manager sroberts@eastgateauto.com (317) 352-9361

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

3.0 (out of 5)

good mechanic work, poor communications

Reviewed by dl from mccordsville, indAugust 07, 2021

AUto was delivered with computer issues. was told it may take a lot of time. after a week, daily calls were made for the status. promised personal delivery of the call, left at least 10 messages. no response. finally, at the end of two weeks norm advised of the status. promised it would be fixed the next day but was no call. picked up auto, talked to mechanic and all was well. had a quick question later and left calls. no response. again i drove 40 miles to get the answer. this is my second try at mechanic work there, both major. mechanics solved both problems. customer serv ice created problems. no doubt they ignore all calls on status or questions about their work.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello, Thank you for your review. Your feedback is important to us and I would appreciate the opportunity to speak with you about your service experience. Would you mind emailing your preferred contact information to me at sroberts@eastgateauto.com? Best regards, Sean Roberts General Sales Manager sroberts@eastgateauto.com (317) 352-9361

Overall Facilities 4

Customer Service 2

Buying Process N/A

Quality of Repair 4

Maximum rating = 5

About Eastgate Chrysler Jeep Dodge RAM

We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Indianapolis Indiana the staff at Eastgate will help you find the Chrysler Jeep RAM or Dodge vehicle you want. At Eastgate we offer a searchable online inventory of new Chrysler Jeep Ram and Dodge cars along with well-maintained used cars trucks and SUVs by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find a new Chrysler Jeep Dodge Ram or quality used car to fit your needs.

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