750 US-31
Greenwood, IN 46142

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Sales: 866-480-1757

Used Cars: 866-479-1584

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Tom O'Brien Chrysler Jeep Dodge Ram - Greenwood

Overall Rating:

4.4 (out of 5)

89% recommend this dealer

602 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

LONG POST AHEAD!

Reviewed by BPMay 11, 2024

LONG POST AHEAD! DON’T BUY A CAR HERE! GO SOMEWHERE ELSE! LOOK FOR A DEALERSHIP WHO WILL TRUST YOU AS A LEGIT CUSTOMER! Worst buying experience I ever had in my existence! Never trust HECTOR MERCEDES, salesman and JESSE, sales manager at this dealership. They did a hard inquiry on my credit for nothing. They sold the car that was on a pending sale for me to someone else without prior notification! I recently purchased from a local Dodge Dealership a Dodge Red Eye, and they trashed my credit score from 800+ to 700+. It dropped almost 100 points. I told Hector about this, hoping he would care but he’s one of the worst because he ran my credit and didn’t get the car even though I was approved! I even told him, if it’s not going to push through, I will buy the car cash!!!! I thought these people were trustworthy as they were claiming that this was a family-owned dealership, but they were CROOKED, RACIST and BUNCH OF LIARS!!! They ran my credit and got approved from the bank. Can you imagine a guy who had a good credit score, who was willing to put a $15,000 down payment, got an INTEREST RATE OF 16.99%? They even refused a $15,000 DP but rather $10,000 DP so they can jack me off with a RIDICULOUS INTEREST! This is the highest interest rate that I will be paying but I accepted it because I REALLY WANT THE CAR! Now, they were asking for tons of documents. I provided my government IDs, filled out their forms with all the information that they needed. Now, they asked for proof of utility which I was never asked before! I purchased 3 cars in the last 5 months and these dealerships neither asked for proof of utility bills nor a hard copy of my SSN which was suspicious! We asked Hector if there’s any other documents that we could provide but this liar said NO! We asked another dealership from the same sister company and informed him of what happened, and he mentioned that bank statements could actually work as long as it shows my address which I have readily available, but HECTOR and his managers did not accept it! Citibank, Bank of America, Patelco and Wells Fargo. None of these worked for him and his manager. Saturday night, the night before my BIRTHDAY, I checked again the listing of the car on their website and to my surprise it did not show up anymore! I thought they took it down as it was a pending sale on my end! But these bunch of liars went my back and sold it to someone else without telling me! No calls, no text, no email! THIS MEANS THAT HE DOESN’T CARE AND I WAS WORKING FOR NOTHING! Just because of this proof of utility bills! Even if you provided them IDs and filled out their forms with confidential information, it will never be enough to prove your identity and residence! The credit report shows my address as well but was not enough for these people! I hope the managers, or the owner of this dealership will take this matter seriously and train their employees better on how to properly and professionally run their sales department. One call, one email or one text message won’t hurt to notify the customer! Don’t even process or do a hard inquiry to hurt someone’s credit if you don’t have the intention to sell the car and patience to wait for the documents required. TRUST YOUR OUT OF STATE CUSTOMERS BECAUSE WE TRUSTED YOU EVEN YOU ARE FROM THOUSANDS OF MILES AWAY! VERY UNFAIR AND UNJUST!

  • Does not recommend this dealer
  • Shopped for a used car

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Maximum rating = 5

5.0 (out of 5)

I also receive great service from Tom o brien.

Reviewed by Crystal from Greenwood, InMay 10, 2024

I also receive great service from Tom o brien. Paul always makes sure that I get everything I need. Thank you!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

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Maximum rating = 5

5.0 (out of 5)

Great service and our sales rep was a big help.

Reviewed by C. Sergi from FishersApril 14, 2024

Great service and our sales rep was a big help. Worth the drive for us

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

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Maximum rating = 5

About Tom O'Brien Chrysler Jeep Dodge Ram - Greenwood

If saving money is important to you visit Tom O'Brien Indy's Preferred Chrysler Jeep Dodge Ram dealer. Tom O'Brien is part of the O'Brien Automotive Family a fourth-generation family business serving Central Indiana since 1933. With two convenient locations Tom O'Brien has the largest Jeep inventory in the state! Come see how..."Our Family Works for You! Since 1933."

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