St Charles Chrysler Dodge Jeep RAM in Saint Charles including address, phone, dealer reviews, directions, a map, inventory and more

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1611 E Main St
Saint Charles, IL 60174

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Sales: 630-524-2523

Used Cars: 630-524-2990

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 3:00pm

Reviews of St Charles Chrysler Dodge Jeep RAM

Overall Rating:

4.3 (out of 5)

84% recommend this dealer

599 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Best experience ever. Jimmy was awesome, his help got me...

Reviewed by fjvaldivia0418August 31, 2021

Best experience ever. Jimmy was awesome, his help got me my Ram, his experience got me to trust them. Everyone, ask for Jimmy. I'm positive he'll help you find the perfect automobile for you.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for the positive feedback! We are happy to know that you had the best experience with us at St. Charles Chrysler Dodge Jeep Ram, and we hope that you will continue to visit us in the future.

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

Don't Complain About The Services

Reviewed by They know from Campton Hills, ILAugust 30, 2021

We purchased new tires and OEM wheels for our 2015 car with 24K miles on it. With brakes and an alignment the bill came to around $5,500. Thinking he was doing us a favor, the service guy washed our car. Our car is black and had never been through a mechanical wash - it had swirl marks all over the paint. We asked for paint correction (e.g. a detail) and the manager said it was probably already like that. Upstairs, we had brought in our sister to purchase a new car. We weren't getting anywhere with service, and our friend the sales manager tried to help out. They clay-barred the car and delivered it to our house once we got him involved. The next time we went in for service the technicians we usually deal with turned around in their chairs and refused to speak to us, literally pretending we weren't there. With our two cars we had spent over $7500 in six months with our two vehicles and these geniuses decided to shun us. The manager is the only one who will deal with us now and he is less than helpful, all because we complained. The owner sure did a nice job remodeling the building, but in my opinion she missed staffing the service department with leadership that stresses the importance of the customer. I went back to my old neighborhood and purchased my new ride at Mancari's - they may have a crappy old buildling but they demonstrate care the entire time you own the vehicle. The owner of St Charles could take a lesson from old man Mancari.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello, Thank you for bringing your vehicle in for your service needs at St. Charles Chrysler Dodge Jeep Ram. I would appreciate the opportunity to address anything I can regarding the services provided. Please reach out to me when you have the opportunity. Best, Sam Barakat General Manager 708 259 1539 sam@stcharlescdj.com

Overall Facilities 5

Customer Service 1

Buying Process 4

Quality of Repair 4

Maximum rating = 5

4.8 (out of 5)

Bought 2 cars with in 1 week from Jeff Great sales guys...

Reviewed by Chicago2268August 28, 2021

Bought 2 cars with in 1 week from Jeff Great sales guys if anyone looking for a car or truck go see Jeff tell him Matt y sent you thanks

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thanks for the awesome review! Glad to see that you enjoyed your buying experience with us at St. Charles Chrysler Dodge Jeep Ram!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About St Charles Chrysler Dodge Jeep RAM

Buying a new car isn't something you can really do off the cuff. It's a long-term commitment. You're going to be spending almost every day driving it for many years to come. So it's important that you don't get just any car but one with which you really click.

St. Charles Chrysler Dodge Jeep will take the time to get to know what you want and work with you to ensure that's exactly what you have when you leave. That holds just as true for used-car customers as it does for new Chrysler Dodge Jeep or RAM customers. If you want to be pressured into a purchase you had best go elsewhere.

Ready to buy? Get a price quote before visiting the dealership.

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