Auffenberg Auto Mall

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Overview
Dealer Reviews

Nissan, Kia and Dodge New Car Dealership in O Fallon, IL

Overall Rating

4.6/5

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We're Auffenberg Dealer Group, located in O'Fallon and Belleville and we offer one of the largest new and pre-owned vehicle selections in the Illinois St. Louis Metro East area. Ford, Hyundai, Kia, Nissan, Mazda, Volkswagen and our Pre-Owned Superstore in O'Fallon with our Auffenberg Ford Belleville store in Belleville. Combined, our lots carry nearly every new and used make and model car, truck, SUV, and van available for the Collinsville, Alton, Edwardsville, Highland, Scott Air Force Base, Mount Vernon, Mascoutah, Millstadt, Fairview Heights, St. Charles, Saint Louis City, and St. Louis County area.

And for service for your new Nissan, Kia or Dodge, Auffenberg Auto Mall is the place to go in O Fallon. Auffenberg Auto Mall has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!

Auffenberg Auto Mall Reviews

Overall Rating

4.6/5

231 out of 248 people recommended this dealer

Customer Service:

3.3/5

Buying Process:

5/5

Quality of Repair:

5/5

Overall Facilities:

4.8/5

Poor Customer Service

Overall Rating:

2/5

Customer Service:

1/5

Buying Process:

N/A

Quality of Repair:

N/A

Overall Facilities:

N/A

Reviewed by Ken M
in Swansea, IL
March 16, 2020

We experienced an intermittent seat heater problem with our 2016 Nissan Murano during the warranty period. We bought the vehicle new from Auffenberg, our third consecutive Murano. All of our service and repair work is done by the Dealer. The Service Department couldn't duplicate the the seat heater problem, but frankly, they didn't try very hard to find it (no mechanic, no technician, just Service Adviser). When the heater finally failed for good, we took it in for repair and were told that we were beyond the warranty period and would have to pay for it. The problem involved the heater control circuit board, so the repair was going to be $1500 . We reminded the Service Adviser that we were having the problem before the warranty ended, to no avail. We spoke with the Service Manager and he said there was nothing he could do, but suggested we might call NissanUSA. We did and they agreed to an 80/20 split. Why Auffenberg couldn't have made that call in the interests of good customer service, I don't know. Well, our third Murano will be our last - at least from Auffenberg.

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Unprofessional

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

N/A

Quality of Repair:

N/A

Overall Facilities:

4/5

Reviewed by Lukeler786
in Alton il
March 14, 2020

I set up a test drive almost a week in advance and after driving 30 miles to the dealer I find out the truck is in the shop with the transmission out of it. They told me they would call me the next day and they never called me.

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2018 Nissan Rogue

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

5/5

Quality of Repair:

5/5

Overall Facilities:

5/5

Reviewed by Debbie Burnett
in Mascoutah IL
May 15, 2019

Cory Reno helped us buy our cars. We just bought our sixth car from Cory on Saturday. He is very knowledgeable and easy to work with. Highly recommend him!

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Show all dealerships that carry: Nissan, Kia, Dodge, Jeep, Volkswagen, Mazda, Chrysler, RAM

Pictures of Auffenberg Auto Mall

Picture of Auffenberg Auto Mall in O Fallon

Dealership Contact Information

Auffenberg Auto Mall 187 Auto Ct.
O Fallon, IL 62269

Sales: 866-305-5530
Used Cars: 618-537-5111

Sales Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	9:00am	9:00am	9:00am	9:00am	9:00am	8:30am
Close	Closed	8:00pm	8:00pm	8:00pm	8:00pm	8:00pm	6:00pm

Service Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	7:00am	7:00am	7:00am	7:00am	7:00am	7:00am
Close	Closed	6:00pm	7:00pm	7:00pm	7:00pm	7:00pm	1:00pm

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New Car Locator New Car Inventory for Auffenberg Auto Mall in O Fallon, IL, 62269 by make:
1 2020 Nissan 370Z Vehicles
2 2020 Nissan Altima Vehicles
3 2020 Nissan Armada Vehicles
4 2020 Nissan Frontier Vehicles
5 2020 Nissan Kicks Vehicles
6 2020 Nissan LEAF Vehicles
7 2020 Nissan Maxima Vehicles
8 2020 Nissan Murano Vehicles
9 2020 Nissan NV200 Vehicles
10 2020 Nissan Pathfinder Vehicles
11 2020 Kia Forte Vehicles
12 2020 Kia Niro Vehicles
13 2020 Kia Niro Plug-In Hybrid Vehicles
14 2020 Kia Rio Vehicles
15 2020 Kia Sedona Vehicles
16 2020 Kia Sorento Vehicles
17 2020 Kia Soul Vehicles
18 2020 Kia Sportage Vehicles
19 2020 Kia Stinger Vehicles