Nissan, Kia and Dodge
New Car Dealership in O Fallon, IL
Overall Rating
4.6/5
Read dealer reviews
We're Auffenberg Dealer Group, located in O'Fallon and Belleville and we offer one of the largest new and pre-owned vehicle selections in the Illinois St. Louis Metro East area. Ford, Hyundai, Kia, Nissan, Mazda, Volkswagen and our Pre-Owned Superstore in O'Fallon with our Auffenberg Ford Belleville store in Belleville. Combined, our lots carry nearly every new and used make and model car, truck, SUV, and van available for the Collinsville, Alton, Edwardsville, Highland, Scott Air Force Base, Mount Vernon, Mascoutah, Millstadt, Fairview Heights, St. Charles, Saint Louis City, and St. Louis County area.
If you're looking for service for your new Nissan or Kia, Auffenberg Auto Mall's trained mechanics can help keep your new car running like new. So give them a call!
Auffenberg Auto Mall Reviews
Overall Rating
4.6/5
231 out of 248 people recommended this dealer
Overall Facilities:
4.5/5
Poor Customer Service
Reviewed by Ken M
in Swansea, IL
March 16, 2020
We experienced an intermittent seat heater problem with our 2016 Nissan Murano during the warranty period. We bought the vehicle new from Auffenberg, our third consecutive Murano. All of our service and repair work is done by the Dealer. The Service Department couldn't duplicate the the seat heater problem, but frankly, they didn't try very hard to find it (no mechanic, no technician, just Service Adviser). When the heater finally failed for good, we took it in for repair and were told that we were beyond the warranty period and would have to pay for it. The problem involved the heater control circuit board, so the repair was going to be $1500 . We reminded the Service Adviser that we were having the problem before the warranty ended, to no avail. We spoke with the Service Manager and he said there was nothing he could do, but suggested we might call NissanUSA. We did and they agreed to an 80/20 split. Why Auffenberg couldn't have made that call in the interests of good customer service, I don't know. Well, our third Murano will be our last - at least from Auffenberg.
Unprofessional
Reviewed by Lukeler786
in Alton il
March 14, 2020
I set up a test drive almost a week in advance and after driving 30 miles to the dealer I find out the truck is in the shop with the transmission out of it. They told me they would call me the next day and they never called me.
2018 Nissan Rogue
Reviewed by Debbie Burnett
in Mascoutah IL
May 15, 2019
Cory Reno helped us buy our cars. We just bought our sixth car from Cory on Saturday. He is very knowledgeable and easy to work with. Highly recommend him!
